Support Engineer

Pragmatic Play supplies player-favourite games to the leading global brands in iGaming. Powering up new possibilities of play through a single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, and more, available in all major regulated markets.
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Driven by a persistence to craft immersive experiences, we consistently deliver games that players love.
ARRISE is a software development and services company powering Pragmatic Play.

• English language on an excellent level;
• Travel availability;
• Flexible in terms of work schedule;
• A Minimum of 2 years of experience in a customer support role is required;
• Experience of dealing with customers in other countries including South Africa, Greece and other European countries is a plus, but not essential;
• Experience as a software developer in a Microsoft Environment including Visual Studio is a plus;
• Experience in software programs like: Microsoft SQL, MICROSOFT IIS, ASP NET and systems: Windows Server, AWS Configuration and Management, Database Configuration and Maintenance, SOAP APIs, RESTful APIs.

• Manage the support process of a long-established virtual sport product with an established customer base;
• Research and identify solutions to software and hardware issues;
• Ask customers targeted questions to quickly understand the root of the problem;
• Track computer system issues through to resolution, within agreed time limits;
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue;
• Properly escalate unresolved issues to appropriate internal teams;
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting;
• Configure operating systems and use remote desktop connections to provide immediate support;
• Work in Microsoft SQL, MICROSOFT IIS, ASP NET, C++;
• Maintain the Database configuration and Maintenance;
• Manage tools like: Visual Studio, Visual Studio Code, GIT, Microsoft SQL, Management Studio.