Delivery Process Coordinator with French

Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

• Highly developed communication skills
• Ability to work collaboratively and lead in a fast-changing environment
• Ability to efficiently prioritize activities and tasks
• Proven ability to operate at prime customer contact level and deliver high quality customer services
• Cross-functional working experience
• Advanced Microsoft Office Package skills
• Ability to work as part of a flexible, fast-changing environment
• Fluent both French and English
o Experience with delivering complex projects / Process and Quality Management would be a plus

• Additional Requirements:
o Willingness to travel

Role purpose:
• Coordinating the steady state service delivery to multiple client accounts
• Promoting the improvement of productivity, service quality and customer satisfaction
• Ensuring service delivery that meets the SLA’s and delights the customer
• Creating strong internal and external relationships
• Using a proactive financial approach for cost control improvement
Main responsabilities:
• Be the customer and internal point of contact for assigned contracts
• Responsible for the effective co-ordination of external or internal queries or escalations
• Collect client feedback and present it to the management team to ensure improvement of services
• Offer asset management database support to agreed data quality levels
• Maintain quality standards though quality checks
• Track the performance against SLAs and KPIs;
• Act as a centre of reference for Client systems (XSM, XDM, XRM)
• Coordinate end to end MACD Move Add Change Delete
• Contact point for Client Supply Chain and logistics teams
• Follow the Process and Procedure manual
• Service Improvement Plan, as well as Root Cause Analysis
• Coordinate and gather Financial data
• Contribute to the P&L performance through cost control and innovation
• Ensure necessary support for contract change management
• Maintain customer relationships