Local IT Support Technician (Helpdesk)

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

• You have expertise in using Microsoft Windows 10 and Microsoft AD;
• You have experience with Microsoft Office package (Excel, Outlook), VPN, SSO Security, VMWARE, CITRIX, SharePoint, Share drive;
• You are client oriented;
• You have good relationship and communication skills.

We also value:
• Good working knowledge of English, French is a plus;
• Knowledge of ITIL best practices
• Knowledge of IP Telephony/ Virtual Machines/ Printing solutions/Windows environment/Internet Protocol.

• Technical SPOC for company internal employees;
• Create, delete, modify or reactivate accounts and/or accesses for business and operational applications;
• Remote Desktop Technical Support or On-Site Support as per the company’s business need;
• Hardware, software and network support;
• Propose and implement the best and quickest solution for an IT request and/or incident;
• Participate to the Knowledge Management Process;
• Improve IT processes as per business needs.

Besides a career what else we offer:
• Competitive remuneration based on qualifications and seniority;
• Medical services and life insurance;
• A modern working environment: open, informal, fun atmosphere;
• Continuous training and development programs (ACCA Certification, foreign language courses).