Local IT Support Technician (Helpdesk)

Employer: Vauban
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.05.2020
    Short company description

    Vauban joined the GFI Group at the beginning of January 2019. With more than 450 consultants in Romania, Vauban is a leading provider of IT services and innovative applications. Created in 2007, the company has experienced strong growth and has established itself as a reference partner for key accounts in the Banking, Telecom, Industry and Energy sectors.

    Requirements

    • You have expertise in using Microsoft Windows 10 and Microsoft AD;
    • You have experience with Microsoft Office package (Excel, Outlook), VPN, SSO Security, VMWARE, CITRIX, SharePoint, Share drive;
    • You are client oriented;
    • You have good relationship and communication skills.

    We also value:
    • Good working knowledge of English, French is a plus;
    • Knowledge of ITIL best practices
    • Knowledge of IP Telephony/ Virtual Machines/ Printing solutions/Windows environment/Internet Protocol.

    Responsibilities

    • Technical SPOC for company internal employees;
    • Create, delete, modify or reactivate accounts and/or accesses for business and operational applications;
    • Remote Desktop Technical Support or On-Site Support as per the company’s business need;
    • Hardware, software and network support;
    • Propose and implement the best and quickest solution for an IT request and/or incident;
    • Participate to the Knowledge Management Process;
    • Improve IT processes as per business needs.

    Other info

    Besides a career what else we offer:
    • Competitive remuneration based on qualifications and seniority;
    • Medical services and life insurance;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs (ACCA Certification, foreign language courses).