Customer Support Agent with English-night shift

Angajator: Paydek
Domeniu:
  • Banci
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.11.2019
    Scurta descriere a companiei

    We believe in a better future. For all of us.

    Cerinte


    -Education - Bachelor’s Degree is preferred
    -Fluent in English
    -Excellent verbal and written communication skills, customer service skills, and positive phone manner
    -Attention to details
    -Ability to solve urgent matters and work under pressure
    -Enjoy troubleshooting and seeking answers to difficult problems
    -Previous experience in a call centre / transaction or customer service process would be an advantage

    Responsabilitati

    -Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails
    -Advising customers on the correct solution for their requirements
    - Validate entitlement, assisting customers with unit diagnosis and troubleshooting
    -Entering data and providing information with high degree of integrity
    -Take complete ownership of all customers issues until resolution and ensure timely follow up on all commitments
    -Advising customers on the correct solution for their requirements
    -Supporting the company in a complete understanding of our client issues technical services; command thorough knowledge of all company products and services and departmental procedures
    - The program is Monday-Sunday shifts (also includes night shifts)

    Alte informatii

    The PAYDEK is a financial services company who collaborates with both, legal entities and individuals. We cover all online financial services.
    The exclusive business of PAYDEK is related with activities described in the European Payment Services Directive 2007/64/EC and in “The Payment Services Regulations 2009”:
    •Services enabling cash withdrawals from a payment account as well as all the operations required for operation of the payment account;
    •Money Remittances;
    The Company's product is ideally suited to individuals, small to mid-sized business, online merchants, and other customers as an alternative to traditional payment platforms.