Customer Support Agent with English

Angajator: Paydek
Domeniu:
  • Banci
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.06.2019
    Scurta descriere a companiei

    We believe in a better future. For all of us.

    Cerinte


    -Education - Bachelor’s Degree is preferred
    -Fluent in English
    -Excellent verbal and written communication skills, customer service skills, and positive phone manner
    -Attention to details
    -Ability to solve urgent matters and work under pressure
    -Enjoy troubleshooting and seeking answers to difficult problems
    -Previous experience in a call centre / transaction or customer service process would be an advantage

    Responsabilitati

    -Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails
    -Advising customers on the correct solution for their requirements
    - Validate entitlement, assisting customers with unit diagnosis and troubleshooting
    -Entering data and providing information with high degree of integrity
    -Take complete ownership of all customers issues until resolution and ensure timely follow up on all commitments
    -Advising customers on the correct solution for their requirements
    -Supporting the company in a complete understanding of our client issues technical services; command thorough knowledge of all company products and services and departmental procedures