Team Leader with German

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Angajator: Gi Group Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.07.2019
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    • Relevant industry and organizational leadership experience;
    • Strong level of German and English;
    • Good Excel knowledge;
    • Excellent client relationship management skills including experience working with executive’s level;
    • Demonstrated ability to think critically and analytically;
    • Proven ability to organize and clearly communicate thoughts and ideas;
    • Proven ability to lead, coach, motivate and develop staff;
    • Act as a role model for the team members;
    • Very good interpersonal, motivational and leadership skills;
    • Service-minded, able to take the customer perspective;
    • Process oriented, organized, structured and detailed;
    • Able to work in the matrix organization structure;
    • Ability to manage uncertainty and to work within difficult contexts;
    • Ability to manage human resources and facilitate team-work;

    Responsabilitati

    • Work with the workforce management team to ensure accurate staffing and scheduling that supports financial objectives and customer expectations.
    • Motivate, coach and retain staff as well as coordinate reward, bonus, and incentive schemes.
    • Drive resolution of client complaints and escalations.
    • Deliver all internal & external management/ customer reports.
    • Review the performance of staff, determine training needs and make employment decisions.
    • Identify, recommend and support the implementation of various programs and projects for the improvement of customer service processes.
    • Plan staff recruitment. Oversee recruiting, hiring and training processes.