Team Leader with German

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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• Relevant industry and organizational leadership experience;
• Strong level of German and English;
• Good Excel knowledge;
• Excellent client relationship management skills including experience working with executive’s level;
• Demonstrated ability to think critically and analytically;
• Proven ability to organize and clearly communicate thoughts and ideas;
• Proven ability to lead, coach, motivate and develop staff;
• Act as a role model for the team members;
• Very good interpersonal, motivational and leadership skills;
• Service-minded, able to take the customer perspective;
• Process oriented, organized, structured and detailed;
• Able to work in the matrix organization structure;
• Ability to manage uncertainty and to work within difficult contexts;
• Ability to manage human resources and facilitate team-work;

• Work with the workforce management team to ensure accurate staffing and scheduling that supports financial objectives and customer expectations.
• Motivate, coach and retain staff as well as coordinate reward, bonus, and incentive schemes.
• Drive resolution of client complaints and escalations.
• Deliver all internal & external management/ customer reports.
• Review the performance of staff, determine training needs and make employment decisions.
• Identify, recommend and support the implementation of various programs and projects for the improvement of customer service processes.
• Plan staff recruitment. Oversee recruiting, hiring and training processes.