Credit&Collections Analyst with Dutch

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

 Bachelor’s degree
 Dutch B2
 English (spoken and written) business level as a minimum; other language skill would be a plus
 Experience in collection processes would be an advantage
 Experience in working with SAP & FSCM for financial processes and systems would be an advantage
 Computer skills including excel, power point, outlook and any other MS Office tools would be an advantage
 Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers/End Markets
 Availability for 20% travel for work shadowing activities

 Effective and timely delivery of Order to Cash services including: customer account overdue monitoring, dunning scheme application, customer and/or End Market contact
 Collect payment on assigned delinquent accounts by reviewing documentation, contacting customers by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization
 Prepares and sends Accounts Receivable past due notices. Follows up as necessary with telephone calls and/or written communications. Logs all activity in individual customer worklist.
 Adherence to Order to Cash controls and procedure manuals;
 Deliver Order to Cash processes according to the agreed deadlines and in line with audit recommendations;
 Follow and use a robust knowledge management framework
 Immediately escalate to the line manager any breach in existing controls and highlight any possible risks caused by lack of controls
 Provide support for Subject Matter Experts and Team leader for Order to Cash specific activities and during stabilization periods
 Support the activities in scope for migration to be moved into shared service, in line with the migration framework and plan.
 Analyze relevant KPIs in order to perform root-cause analysis and propose mitigating actions whenever necessary.
 Perform knowledge transfer for the new joiners, assist them for any queries and act as a role model for them
 Regarded as having a good understanding and level of awareness of the business, its future operating model and processes
 Understands the core concepts of control principles and design, within and across functional areas
 Demonstrates deep understanding of business functions, with an ability to discern relevant business process risks
 Demonstrates deep understanding of business functions, with an ability to discern relevant business process risks
 Understands the root-to-market for the countries in scope of the OTC department
 Highlight the potential risks for the countries in scope
 Recognizes that SAP (FSCM) is BAT’s strategic system and is prevalent throughout BAT
 Understands how SAP (FSCM&FEBAN) supports BAT’s business processes and how data flows through the system, and is able to identify and resolve issues when resulting reports are incorrect
 Uses SAP confidently in the workplace, demonstrating the ability to run reports from different areas of SAP
 Supports the EM with ad-hoc requests regarding the external customers
 Initiates professional contact outside of work team, when required by job role. Maintains relationships with internal contacts.
 Prepares reports and status of customer’s account to be used in the negotiation phase
 Gathers the information supporting the case for negotiation with the EM/external customers
 Establishes direct contact with the stakeholders in order to achieve win-to-win outcomes
 Analyzes reports and interprets data on the customer’s accounts to be used in the negotiation stages
 Understand the local cultural specifics of the external and internal stakeholders
 Adapts the communication based on the local specifics and cultural behaviors
 Uses different ways of communication in order to achieve the desired outcome from the interaction with the customers
 Apply the specific tactics at country level to have an efficient working environment across different cultures
 Understands an organization’s key strengths and weaknesses and aligns personal goals with the organization’s objectives.
 Identifies how own decisions and plans will affect other parts of the business.
 Checks own work to discover & remove most errors.
 Makes effort to acquire/ learn further skills / knowledge for better performances.
 Identifies key business problems and opportunities which would benefit from further analysis
 Interprets the numbers and understands what drives them.
 Highlights to the direct manager high workload and proposes solutions to mitigate the risk
 Respects the deadlines received from the direct manager and finds alternative solutions if they cannot be met
 Identifies critical risks in plans and creates alternative plans as needed. Responds proactively and demonstrates flexibility in changing priorities.
 Explores and builds on others’ ideas.
 Offers new and imaginative suggestions.
 Listens carefully to the content of information being conveyed; asks clarifying questions to ensure understanding of others’ messages.
 Thoroughly understands the customer’s business environment, practices, and core processes.
 Monitors the progress of the results and highlights risks if results will not be achieved
 Demonstrates a positive attitude while focusing on completing tasks or goals
 Delivers quality results on time.
 Reach for solutions that provide a resolution to the issue and drive effectiveness
 Adapt the message based on the final receiver
 Provide support for Senior Analyst / Team leader for Order to Cash specific activities and during stabilization periods
 Provide assistance with the smooth process stabilization of specific activities migrated into BASS Europe for new customers
 Achieve a pass rate at the annual Key Control Tests sessions
 Support a team culture where reflective questions and critical thinking are encouraged.
 Support a result-oriented problem solving approach

 Strong numerical skills
 Ability to communicate at all levels and apply high professional standards
 Ability to coordinate a small number of people during peak periods
 Good analytical skills
 Ability to meet deadlines and work well under pressure especially during month end closure
 Attention to details
 Support a result-oriented problem solving approach
 Customer oriented skills and team player attitude
 Work closely with the junior analysts both during knowledge transfer and day to day activities in order to broaden their process understanding
 Maintain a strong relationship with the cash application & credit management teams in terms of payment plans/cash forecast, order release
 Maintain a close relationship with the End Markets/customers and proactively identify any potential issues they might have having as aim to solve them prior month end closure