2nd Level Support Specialist

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Angajator: bitExpert
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Ilfov
  • Actualizat la: 26.06.2019
    Scurta descriere a companiei

    Cerinte

    We are looking for an IT Specialist that can join our service management team.

    Responsabilitati

    • Provide technical support for DG Taxud applications and services
    • Participate in the 24/7 on-call activity which provides out of business hours support, including evenings, weekends, and Bank Holidays if needed
    • Ensure that the KPI's are maintained according to the existing Service Level Agreement
    • Administer consolidated server applications across several different platforms and operating systems (Linux, Windows) – good knowledge of Linux
    • Installation of software, patches, service packs, performance tuning on Linux servers following Change management process
    • Contribute to all processes in his area of activity: Incident Management, Change Management, Problem Management, Capacity Management, Deployment and Testing
    • Collaborate with involved teams in the following areas: check and update operational procedures; check and update scripts developed for work optimization and automation; deployments, patches, updates or rollback procedures.
    • Collaborate with other infrastructure engineering personnel to assess infrastructure changes and other client requests
    • Create and maintain documentation such as exploitation manuals, working procedures, deployment reports and other reports requested by client
    • Provide support in performance monitoring, reporting, problem identification, management, and resolution.
    • Work in close cooperation with the technical management and application management functions of the organization