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Angajator: Siemens Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 19.06.2019
    Remote work: On-site
    Scurta descriere a companiei

    We are a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. By combining the real and the digital worlds, we empower our customers to transform their industries and markets, helping them to transform the everyday for billions of people.

    Siemens in Romania - Technology to Transform the Everyday

    - 8 cities: Bucharest, Cluj-Napoca, Brașov, Sibiu, Galați, Buziaș
    - 2,300 employees
    - 5 Research and Development centres
    - 4 factories

    Siemens contribution to society:

    - 300,000 € Investments in equipment for universities
    - 1,600 internship students
    - 100,000 m² more efficient offices through Siemens intelligent management solutions
    - 1,000,000 residents benefit from drinking water through Siemens automation and monitoring solutions
    - 7 cities equipped with Siemens automation systems for wastewater treatment

    Our four strategic priorities:

    1. Customer impact - We anticipate what our customers need before they even know they need it.
    2. Technology with purpose - Innovative technology has been at the core of Siemens for more than 170 years and it will remain at the core of the future we're building.
    3. Empowered people - Driving progress by empowering our customers, partners and employees.
    4. Growth mindset - Rather than make yesterday last, we are committed to building tomorrow by learning and being open to change.

    Cerinte

    Requirements:
    * Fluent German and English, in speaking and writing
    * Availability to work in shifts
    * Open to learn new things
    * Attention to details
    * Good PC know how (Windows, MS Office)

    Responsabilitati

    Dispatch Center Operator with German and English - 99424

    DESCRIPTION/RESPONSIBILITIES:
    Responsibilities / The Challenge:
    * Receiving E-Mails and inbound phone calls and forwarding them to the relevant Siemens colleagues, after documenting the basics.
    * Sorting the inquiries according to content: product line and destination (sales, technical, outage)
    * Documenting details in easy to handle ticketing systems, according to procedures
    * All procedures, lists of products and guidelines are always at hand to be used.
    The focus is set on understanding the processes, instead of learning them by heart
    * Working in well-designed shifts of 8h
    * Technical knowledge not mandatory. We don’t offer technical support ourselves.

    Benefits for you:
    * Friendly and quiet work environment: own office room for the project’s team of 8 members (2 team members per shift).
    * Very high team consistency: same team as in 2014.
    * No inbound telephone waiting loop: direct answer or voicemail (if no availability)
    * Only 8h at the office. Shifts (06:00-14:00, 14:00-22:00 and 22:00-06:00) include 30 min lunch break
    * Comprehensive training (2 to 6 months, depending on previous experience) plus further on-the-job support
    * Constant contact with native German and English speakers
    * Professional, international, work environment:
    + the highly-trained Dispatch Center colleagues
    + the project colleagues of the Center of competence in Nurnberg, Germany
    + Business clients: Solution oriented
    + product responsible Siemens colleagues
    * Extra compensation according to the law

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