Customer Support Executive

Angajator: Docte Consulting
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.10.2019
    Scurta descriere a companiei

    Organizatiile de masa sunt din ce in ce mai axate pe mecanizare si pe standardizarea oamenilor, aspecte care conduc la disparitia caracteristicilor individuale. In contrast, punem accentul pe puterile intelectuale si spirituale ale omului.
    ​Noi credem în Organizatiile cu un suflet!
    Noi credem in Oameni!
    ​Ne dorim sa avem o noua abordare pe piata recrutarii.
    Ofertele noastre sunt adaptate la cele mai recente tendinte de evolutie ale pieței. Consultantii nostri lucreaza cu pasiune si din pasiune.
    Cautam intotdeauna solutii intelepte pentru a crea 'Fuziunea intre Oameni si Companii'.
    Suntem implicati, creativi, flexibili si motivati de a finaliza cu succes orice proiect!

    Cerinte

    • Excellent English skills, both spoken and written, as all of our clients are based internationally;
    • A degree or equivalent level of education;
    • One to two years previous work experience;
    • Good computer skills with the ability to operate multiple applications and platforms concurrently;
    • Analytical thinker with excellent attention to detail;
    • Excellent problem solving/troubleshooting skills;
    • Can-do attitude, creative and committed to self-improvement and development;
    • Desire to make improvements across the organisation;
    • Highly developed sense of integrity and commitment to customer satisfaction;
    • Good time management skills to enable prioritization of workload.

    Responsabilitati

    • Develop a deep knowledge of the due diligence landscape (with training provided);
    • Partner with our clients to resolve efficiently issues via email (primarily) and phone (as required);
    • Answer how-to questions and help clients navigate the ethiXbase platform;
    • Conduct online training sessions and build rapport with newly onboarded clients;
    • Diagnose software issues and engage with our IT and Product teams using established channels and processes to resolve issues;
    • Act as a liaison between client and other support teams to update on progress of issue resolutions or new developments;
    • Provide support and guidance to professionals in the due diligence field, across ethiXbase’s global client base, who use our suite of industry-leading services; and
    • Collaborate with internal teams and Account Managers to identify any opportunities for existing clients to use more of our services.