Customer Support with German and English

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 18.06.2019

    Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you!
    Spoken languages: advanced German and English (B2/C1)
    Availability to work in shifts

    WHAT OUR CUSTOMER SUPPORT DOES :

    - Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet, specific applications...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service


    WHAT WE OFFER:

    Permanent contract
    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary
    Performance bonus
    Meal tickets and gift vouchers
    Training opportunities
    Regina Maria medical package
    Copayment 7Card
    Massage at the office day