IT Service Desk Officer
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Raiffeisen Bank este o banca universala, oferind o gama completa de produse si servicii de cea mai buna calitate.
Daca esti la inceput de cariera te invitam sa faci primul pas, cu un stagiu de practica sau un program de internship, sau identifica locul de munca ideal pentru tine si alatura-te echipei Raiffeisen Bank!
Totodata daca esti un profesionist cu experienta, la Raiffeisen Bank iti oferim permanent oportunitatile pentru a iti dezvolta constant competentele si a atinge urmatorul nivel.
Join us! Make a difference!
The IT Service Desk Officer is responsible for ensuring customer focus in a timely and efficient manner, while adhering to Raiffeisen Bank values and standards . With a detail oriented mind, he/she is always eager to improve the existing procedures in order to contribute to our customers’ satisfaction.
• You will achieve your results by being a reliable colleague, motivated and well-organized and by forming the essential link between IT and the end users. Act as a single point of contact for all end users regarding IT issues and queries.
• You will record and classify received incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible. Log all incident/service request details, allocating categorization and prioritization codes.
• Provide first level investigation and diagnosis of all Incidents and service requests. Verify resolution with users and resolve incidents in ITSM tool. Keep the customer updated with the current status of his incident.
• Assign unresolved incidents to appropriate level 2/level 3 support groups.
• Escalate Major Incidents to senior analysts.
• Ticket monitoring according to internal service level agreements.