Tech Support - Application Operations

Employer: Yoursoft Alternative
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.06.2019
    Short company description

    Yoursoft Alternative is a fast growing and dynamic company that activates in the IT field from 2009.
    Join our team of IT professionals by applying to the position that we have open.
    You can also apply by sending your resume to the following email address: office@yoursoftalternative.com

    Requirements

    Preferred experience in support and maintenance for a large enterprise working on mission-critical IT systems
    Programming experience and related Technologies (basic level): SQL PL/SQL Shell Scripting Java SOAP WebSphere
    Basic knowledge of Unix and Windows
    Experience in using Office products

    Responsibilities

    Operate and monitor the billing system and various enterprise systems and applications in order to ensure the functioning according to agreed performance standards.
    Efficiently operate and monitor the systems to meet the SLA’s and KPI targets.
    Execute and monitor daily production jobs based on operational procedures
    Escalate where necessary all exceptions to normal processing exceptions which are not covered by operational procedures
    Execute the instructions received from Application OS and DB administrators.
    Ensure all operational checklists and handover documents are completed and filed.