Tech Support - Application Operations
Yoursoft Alternative is a fast growing and dynamic company that activates in the IT field from 2009.
Join our team of IT professionals by applying to the position that we have open.
You can also apply by sending your resume to the following email address: email@example.com
Preferred experience in support and maintenance for a large enterprise working on mission-critical IT systems
Programming experience and related Technologies (basic level): SQL PL/SQL Shell Scripting Java SOAP WebSphere
Basic knowledge of Unix and Windows
Experience in using Office products
Operate and monitor the billing system and various enterprise systems and applications in order to ensure the functioning according to agreed performance standards.
Efficiently operate and monitor the systems to meet the SLA’s and KPI targets.
Execute and monitor daily production jobs based on operational procedures
Escalate where necessary all exceptions to normal processing exceptions which are not covered by operational procedures
Execute the instructions received from Application OS and DB administrators.
Ensure all operational checklists and handover documents are completed and filed.