Technical Support Specialist HBT

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

- 3 years of experience in the following domains: technical support, teamwork, working in international and virtual teams;
- Excellent skills in MS Excel
- Very good MS Office and Outlook skills
- Very good skills in MS SQL Database and scripting
- Good Analytics skills to manage large datasets efficiently
- Experience in estimating tool or process
- Experience in working with MS Teams
- Experience in working with JIRA
- Knowledge of Salesforce
- Knowledge of SAP
- Experience with Tableau Desktop and Server to create and maintain dashboards
- Technical degree (preferably);
- Excellent English skills (speaking and writing)

- Provide 2nd level support for the HBS CPQ system in Europe to internal HBS stakeholders from sales, estimation, project management, service, finance, contract management, leadership and business support teams;
- Coordinate and partner with local champions and SMEs (subject matter experts);
- Partner with CPQ and end-to-end (Salesforce, SAP) technical teams across the globe;
- Provide CPQ technical support via Skype, phone or face to face, host calls to answer questions or demo the system;
- CPQ data maintenance of test and production environments, including the end-to-end systems (Salesforce and SAP);
- Key data to manage: User setups, localizations, country specific system configurations, product data maintenance for first party and third party products for various systems (HVAC, Fire, Security), maintenance of labor configurations and rates;
- Majority of data is managed via MS Excel and SQL;

- Training and support on all the relevant Honeywell systems and processes end-to-end which are required for this role;
- A local senior technical support specialist is available to help and support;
- Possibility to provide improvement suggestions and to help innovate our end-to-end system;