Client Support Representative with English UK
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Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.
Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.
English – proficient level Excellent verbal and written communication skills, customer service skills, and positive phone manner Very good computer skills, excellent knowledge of MS Office applications Able to multi-task in a fast paced environment Detail and solution oriented, excellent follow-up, prioritization and time management skills Responsible, self-organized, extremely thorough, open, assertive, proactive, analytical and logical person Excellent team player as well as independent worker, cross-cultural communication skills are a plusResponsibilities
Offering Mood Media clients an excellent customer experience by answering their requests with a high quality and timely response and by showing a pro-active attitude when it comes to problem solving Take in charge new incidents (inbound calls, emails), raise them into the ticketing system and then provide support following troubleshooting procedures and using specific applications Follow up on pending incidents (call back the clients, communicate with the internal departments on escalated issues) Provide the clients with information regarding the status of their incidents Report technical problems, entering data and providing information with high degree of integrityOther info
The Client Service & Support team is the key point in the interaction with our clients. This position requires handling calls and emails from the clients, resolving product and service problems.