Customer Success Business Analyst (Internship)

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

REQUIRED SKILLS/EXPERIENCE

 Results orientated individual, with a good understanding of business processes;
 Excellent PC skills, esp. in Word/Excel/PowerPoint;
 Ability to work independently and in a dynamic environment;
 Foreign language: English;
 Work together with other Cloud Sales Operations teams to ensure coordination;
 Team spirit: undertake other reporting & projects as required;
 Work early morning from 7:00 to 13:00 local time.

Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc);

• Undertake admin responsibilities as required by HUB CSM leader;
• Proactively screen deals for roadblocks and track deal progress;
• Assist in the escalation of critical deals as required (through various back office functions and processes);
• Integrate with sales team and sales management to gain understanding of business priorities and challenges.

Oracle’s Public Cloud Customer Success Team

Oracle's Cloud mission is to bring its leading enterprise technology and business applications software to customers, anywhere in the world, through the Internet. Oracle Cloud is a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Infrastructure Services, Oracle Platform Services, Application Services and Social Services, all completely managed, hosted and supported by Oracle. With predictable subscription pricing, Oracle Cloud delivers instant value and productivity for business users, developers and administrators.

Oracle’s Cloud Customer Success Organization is a focused group of Cloud Customer Success experts whose mission is to drive successful Oracle Public Cloud utilization and replenishment through the proactive management of all facets of the customer engagement lifecycle. Join one of the most visible areas of Oracle’s continued success with Cloud; this is an exciting opportunity to be part of, and help shape, this new function.