Technical Support Engineer

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Employer: Accenture
Domain:
  • Banks - Financial Institutions
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.07.2019
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    • Degree in Computer Science or Informatics
    • >5 years working experience in functional and technical management of complex and enterprise applications (preferably Java and direct channels banking services)
    • Knowledge of LINUX, Windows and Unix, both as Admin and User Experience in working with Log Management and Analysis (preferably Splunk)
    • Experience with SQL, XML/SOA/WEB SERVICES
    • Experience in Relational DB and SQL (preferred Oracle 11g or newer)
    • Knowledge of shell scripting (PowerShell, Bash and Korn shell, Python) for automation of tasks and regular expressions for log investigations (e.g. Grep, Regular Expressions)
    • Experience with Web Services (creating, consuming, deploying)
    • Experience with an application server (e.g. JBoss AS, Apache Tomcat, IBM WebSphere Application Server, etc.) would be a plus.
    • Knowledge of ESB technologies (preferred WSO2; Mule, IBM WebSphere ESB, Oracle ESB, JBoss ESB welcomed) would be a plus
    • Knowledge of IT Service Management and Agile tools for development (HP-SM, Remedy, JIRA, Confluence, Gandalf etc.)
    • Software Development Lifecycle knowledge
    • Experience in working in distributed international teams
    • Fluency in English

    Responsibilities

    • Focus on maintenance environment of Mobile Banking for multiple CEE Countries: monitor the status of the service, incident management, problem management with root cause identification, performance analysis, service availability management.
    • Proactively propose solutions to improve the service
    • Shares own expertise with others; support and coordination with other team members both internals and externals
    • Defines, reviews and provides feedback on the technical solutions
    • Collaborates with business (Banks, Division), other Factories/Mobile Teams internal to the Mobile Factory and client management to support the service in production
    • Produce and maintains the documentation (incident reports, impact analysis, etc...)
    • Define, to maintain and to evolve, technological standards and guidelines
    • Supports the release management process in pre and post deployment technical checks and assist the Banks.
    • Understand the complex technological multi layer architecture landscape and support to identify weak points

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