Sales Operations Coordinator (Expense Management)

ABOUT EDENRED

Working at Edenred means being part of a company that is Innovative, Multicultural, Responsible, Bold.
We are always looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day, and who want to vibe with us.

Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via 1 million corporate clients.

With a balanced presence in 45 countries, the Group adopts an approach that favors in-depth knowledge of the local territory and issues to offer solutions tailored to its various markets.
Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as fuel cards, multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).
True to the Group’s purpose, “Enrich connections. For good.”, our solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.
In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards. The total revenue came to more than €2 billion.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, SBF 120, Euronext 100, FTSE4Good and MSCI Europe.

Edenred has been operating in Romania for 25 years (celebrating 25 years in 2023), currently with 200 employees. With more than EUR 1.3 billion in business volume, over EUR 45 million in revenue and EUR 36 million in EBIT, Romania has become Edenred’s flagship country in the CEE Region.
During this period, the company has continuously adapted to respond to the everchanging needs of consumers, technological evolution and economic and social changes, becoming the main digital platform for services and payments in Romania, with 100% digital solutions for employees, companies, merchants and administration, all connected in a symbiotic ecosystem. Edenred continues to be socially responsible, promoting socially, economically and ecologically virtuous solutions, thus placing ESG at the heart of all its activities.

As part of Edenred, BenefitSystems is the market leader of electronic employee benefits in Romania, with the widest range of extra-salary benefits, offering companies a complete flow for managing, reporting, and integrating into accountancy and payroll systems of all benefits chosen directly by their employees.


MORE ABOUT EDENRED ROMANIA
Edenred Romania serves everyday over 1.7 million employees, 33,000+ companies and 60,000+ merchants, while constantly supporting and advising the local and national authoritities (legislative and governmental) to identify and implement the best measures for solving the HR market needs and improve the wellbeing of local, regional and national stakeholders.

Driven by a strong customer-oriented culture and a constant pursue for simplicity, Edenred Romania is an innovation vector in the market - the first company to propose a benefit mobile application / platform (benefitsystems.ro), the first chatbot in the industry or the first integration of our products & services with popular growing Romanian platforms (i.e. Tazz, Freshful), fully benefitting by the presence in Romania of the Group Technology Hub – Edenred Digital Center.

With a reputation of entrepreneurial company that is permanently seeking to onboard the talents, Edenred Romania is the place where we believe that business excellence can be achieved with team approach and respect. We are respectful towards our customers, by being pro-active, accountable, and honest; to our colleagues, by expressing gratitude and recognition; to our shareholders, by using the resources they put at our disposal efficiently; and to society by promoting products and services that create value for all stakeholders.


HOW DOES THE BENEFIT PLATFORM WORK?
The employer concludes a contract and sends a list of employees with the corresponding monthly budget. The platform works like an online store where each employee has secure access to a wide range of flexible benefits, offers and discounts, within the budget provided by the employer. The employer thus outsources a service that would have taken the company's internal resources, both time- and human/financialwise.

Edenred Romania SRL will process your personal data for selecting and recruiting personnel for our openings. Please read our privacy policy for recruiting available on our website to better understand what data we are processing, the purpose for processing, legal ground, where we transfer your data and what rights you have. By applying to this role you confirm that you have read and understood our privacy policy for recruiting.
At Edenred we embrace Diversity and aim to provide equal opportunities to all out applicants regardless of e.g. nationality, ethnicity, religion or ideology gender, sexual identity disability or age. You are therefore kindly requested to only include information in your documents which is relevant to the assessment of your application (e.g. curriculum vitae with relevant certificates/qualifications and/or references). Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Required Skills/Experience

The successful candidate will be comfortable with a customer facing position
• Min. 1 year experience in a customer service/telesales position (B2B)
• Strong communications skills (verbal and written)
• Strong skills or potential for sales activities
• Technology passionate
• Good knowledge of MS Office
• Can-do attitude and results-driven
• Ability to learn about products and services and describe/explain them to prospects
• Excellent phone manner and articulation

CORE EXPECTATIONS

• collects user requirements, organizes and attends workshops to determine the functional and non-functional requirements for the Spendeo platform
• receives, manages and resolves, directly or with the help of a third party, the situations encountered by users
• proposes new features or improvements to the platform
• provides pre and post-sales support by participating with sales team on clients visits or prospects, when appropriate
• constantly documents the functionality developed in the application and offers support for users to understand the functionalities
• manages training materials and supports training sessions on the use of the Edenred direct sales department
• participates in defining, validating and updating working procedures and pursuing the implementation
• performs acceptance testing of new components with the support of the IT team
• validates the project analysis ensuring that all the requirements of the internal client are found in the analysis document, having the support of the IT team and the direct manager
• cultivates strong long-term customer loyalty in order to create a lasting impact

Spendeo by Edenred is a comprehensive solution for settling business expenses between the employee and the employer. It consists of a web platform, which is integrated with a MasterCard® prepaid card and a mobile app.

Joining us means:

• Taking part in an ambitious corporate project, in a listed company that is growing and changing fast, world leader in prepaid corporate services engaged in creating innovative solutions for motivation and building loyalty
• Becoming part of a team that embraced the digitalization challenge and enjoys this transformation every day
• Living our values every day: passions for customers, respect, imagination, simplicity, entrepreneurial spirit
• Increasing your employability, by quickly taking on responsibilities in a changing international environment that favors agility and versatility
• Contributing to our corporate societal commitment to balanced nutrition, environment and solidarity
• An extended benefits package, competitive salary and training opportunities