Corporate Credit Card Program Administrator

Oamenii sunt centrul organizației noastre și tot ceea ce construim este realizat datorită dedicării lor. Astfel, este firesc să avem grijă de ei și să îi sprijinim să ajungă acolo unde le este bine. Comunicarea eficientă și transparentă este baza, știm că nici o relație de încredere nu se ridică și nu se întreține altfel. Oferim resursele necesare învățării, provocăm oamenii să vrea mai mult de la ei și de la jobul lor și le oferim un mediu de lucru sigur și plăcut. Colegii sunt de milioane, echipele la fel, iar taskurile de zi cu zi, deși uneori vin cu provocări, își găsesc rezolvarea mai ușor.

This role is an exciting career opportunity for those of you who are fluent in French and who aim to fully exploit their communication, customer support or troubleshooting skills. As Corporate Credit Card Administrator you will be responsible for administrating the Corporate Credit Card Program, including handling the card application process, card usage, delinquency management, and reporting and data analytics. You will also be providing internal customer support as well as responding to queries or following up with cardholders and their managers on various topics in order to reinforce internal policies and rules.

To succeed in this role, you will need to develop a deep knowledge of the supported processes, be solution oriented and like problem-solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role. This job requires regular and direct communication with various stakeholders: card holders, managers, credit card provider representatives, Corporate Procurement representatives. Therefore, strong communication skills and excellent French (written and spoken) are required.

Even if some prior experience will be considered as a plus, the position is a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

The Corporate Credit Card Administrator fulfills a contact center help-desk function and is part of the Business Process Management Team of SNC-Lavalin’s Finance Shared Services Centre based in Bucharest.

Requirements

At least B1 French language level, English is a plus
Experience in customer service is a plus
Knowledge of Corporate Credit Card administration is a plus
Excellent knowledge of Microsoft Office Suite
Basic knowledge of Oracle or another ERP system is a plus


Capabilities and qualifications

Strong problem-solving and analytical skills
Excellent communication skills
Result and customer service oriented
Ability to efficiently manage time, set priorities and complete multiple tasks simultaneously
Strong team player

Our offer towards work-life balance

Direct contract with SNC-Lavalin
Flexible working schedule organized in shifts
French language allowance
Free French language classes
Motivational financial package & flexible benefits
Team and Fun@Work activities
Employees Wellness Program – fresh fruits, chair massage, employee wellness rooms
Learning and Development programs, Career opportunities
CSR & Sport activities
An open and dynamic work environment