IT Helpdesk Consultant

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Employer: Allianz Services
Domain:
  • IT Software
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 23.08.2019
    Remote work: On-site

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group.

    Allianz Technology in Romania is a professional expertise center offering a wide range of services: financial, actuary and IT support to the Allianz Group.

    Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

    Responsibilities

    • Integral part of the end to end customer relation;
    • Dispatching of customer requests;
    • Challenge and track delivery units and provider to deliver Services within agreed SLAs;
    • Handling of Customer & Provider Escalation Management;
    • Support gathering  data about delivery progress and produce reports;
    • Documentation.

    Requirements

    • At least 1 year experience in a similar role;
    • Studies in either Computer Science, Computer Information Management or equivalent career experience;
    • Knowledge of MS Office (PowerPoint, Outlook, Excel, SharePoint);
    • Fluent English written and spoken;
    • Good basic knowledge of the usage of server and storage products (e.g. Linux, Windows, SAN, NAS, JBoss, Websphere, DB2, Oracle, Ms-SQL etc.);
    • Good technical knowledge of IT infrastructure technologies and topologies including related security technologies.

    Skills

    • Strong IT Helpdesk background;
    • Self-motivated and proactive;
    • Customer-oriented but also able to deal with conflicts.

    Benefits

    Health and Well-being:
    • Kinetotherapy Room and Corporate Massage;
    • Weekly Fruit Day;
    • WorldClass Gym Discounts.
    Personal and professional development:
    • Complete training curricula available (tailored courses);
    • German Language Courses for any level;
    • All you can read with Bookster!
    Extra Perks:
    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!
    Attractive compensation package:
    • Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
    • Meal and Gift Tickets.

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