Order management with French and English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client, a well-known leader in personal systems and printing, with a presence in over 95 countries worldwide, we are looking for an Order Management Analyst with advanced French.

Requirements:

- Degree level education
- Experience in customer interaction
- Fluency in French and English
- Customer oriented
- Flexibility and adaptability
Ability to work and multitask under pressure

Responsibilities:

1. Backlog accountability
- Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need;
- Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests;
- Coordinates customer’s change requests in due time and in alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task.

2. Financial & revenue management
- Ensures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open.

3. Communication & E2E coordination
- He/she is the first & unique point of contact of the customer for all questions, information & requests regarding the orders in process & the claims;
- Provides consultancy and guidance to customer on order management cycle (via phone/ email) and ensures customer is aware of the order acceptance policy.

Benefits:

- Health insurance
- Meal tickets
- Other benefits such as gym & transportation discount, holiday vouchers etc.

Other:

- Location: Pipera metro station
- Schedule: 09-18 (flexible)