Order management with French and English

Employer: APT Resources & Services SRL
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Import - Export
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.05.2019
    Short company description

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.
    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.
    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str. Clucerului 82B2, sector 1 Bucuresti; email: office@apt.ro; phone: +40 21 222 13 03
    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7
    Autorizație de prelucrare date cu caracter personal :18638
    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.

    Requirements

    For our client, a well-known leader in personal systems and printing, with a presence in over 95 countries worldwide, we are looking for an Order Management Analyst with advanced French.

    Requirements:

    - Degree level education
    - Experience in customer interaction
    - Fluency in French and English
    - Customer oriented
    - Flexibility and adaptability
    Ability to work and multitask under pressure

    Responsibilities

    Responsibilities:

    1. Backlog accountability
    - Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need;
    - Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests;
    - Coordinates customer’s change requests in due time and in alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task.

    2. Financial & revenue management
    - Ensures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open.

    3. Communication & E2E coordination
    - He/she is the first & unique point of contact of the customer for all questions, information & requests regarding the orders in process & the claims;
    - Provides consultancy and guidance to customer on order management cycle (via phone/ email) and ensures customer is aware of the order acceptance policy.

    Other info

    Benefits:

    - Health insurance
    - Meal tickets
    - Other benefits such as gym & transportation discount, holiday vouchers etc.

    Other:

    - Location: Pipera metro station
    - Schedule: 09-18 (flexible)