Credit Card Program Administrator

Oamenii sunt centrul organizației noastre și tot ceea ce construim este realizat datorită dedicării lor. Astfel, este firesc să avem grijă de ei și să îi sprijinim să ajungă acolo unde le este bine. Comunicarea eficientă și transparentă este baza, știm că nici o relație de încredere nu se ridică și nu se întreține altfel. Oferim resursele necesare învățării, provocăm oamenii să vrea mai mult de la ei și de la jobul lor și le oferim un mediu de lucru sigur și plăcut. Colegii sunt de milioane, echipele la fel, iar taskurile de zi cu zi, deși uneori vin cu provocări, își găsesc rezolvarea mai ușor.

To succeed in this role, you will need to develop a deep knowledge of the supported processes, be solution oriented and like problem-solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role. This job requires regular and direct communication with various stakeholders: card holders, managers, credit card provider representatives, Corporate Procurement representatives. Therefore, strong communication skills and excellent French (written and spoken) are required.

Requirements

Proficiency in French, English is a plus
Experience in customer service is a plus
Knowledge of Corporate Credit Card administration is a plus
Excellent knowledge of Microsoft Office Suite
Basic knowledge of Oracle or another ERP system is a plus


Capabilities and qualifications

Strong problem-solving and analytical skills
Excellent communication skills
Result and customer service oriented
Ability to efficiently manage time, set priorities and complete multiple tasks simultaneously
Strong team player

Ensure all new credit card applications are handled timely and on a daily basis
Perform delinquent accounts reconciliations and management according to the established work procedures
Answer calls and emails, document and record all incidents/requests raised using a ticketing system
Timely manage inquiries (internal & external), perform root cause analysis and provide resolution
Administrate CITI Manager Platform and collaborate with CITI account administrators
Provide training to newcomers and contribute to the creation and update of training documents
Continuously seek to enhance knowledge, self-improvement and a better understanding of the tools used
Identify process or system improvements opportunities and participate in their implementation
Contribute to developing a Team-Based culture
Perform other tasks related to Corporate Credit Card activities

Our offer towards work-life balance

Direct contract with SNC-Lavalin
Motivational financial package & flexible benefits
Team activities, team-building events, Fun@Work
Employees Wellness Program – fresh fruits, chair massage, employee wellness rooms
Learning and Development programs, Career opportunities
CSR & Sport activities
An open and dynamic work environment
Flexible working schedule organized in shifts