Credit Card Program Administrator

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Angajator: SNC-Lavalin Romania
  • Banci
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 10.06.2019
    Scurta descriere a companiei

    At SNC-Lavalin, we all have a common goal. What matters to you, also matters to us. You are talented and motivated, ready to explore where the future takes you and interested in pursuing a carrier in the finance and accounting fields? Come and join us! We will help you achieve your full potential.

    Who we are
    We are one of the leading engineering and construction groups in the world having more thaemployees and offices in more than 100 countries. With over 100 years’ experience, our promise is to resolve complexities and bring integral solutions to life. We are holders of the long view. Our expertise touches every aspect of a project’s lifespan and we are committed to bringing value every step of the way. We develop solutions thought diligent and determined expertise, across sectors, divisions, and continents while being guided by our core values – Integrity, Collaboration, Innovation and Safety.

    Here in Bucharest, we established our Finance Shared Services Centre (FSSC) in 2014 and we are growing ever since. We are responsible for managing core finance processes such as Procure-to-Pay, Order-to-Cash and Record-to-Report for the SNC-Lavalin entities in Canada and USA.


    To succeed in this role, you will need to develop a deep knowledge of the supported processes, be solution oriented and like problem-solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role. This job requires regular and direct communication with various stakeholders: card holders, managers, credit card provider representatives, Corporate Procurement representatives. Therefore, strong communication skills and excellent French (written and spoken) are required.


    Proficiency in French, English is a plus
    Experience in customer service is a plus
    Knowledge of Corporate Credit Card administration is a plus
    Excellent knowledge of Microsoft Office Suite
    Basic knowledge of Oracle or another ERP system is a plus

    Capabilities and qualifications

    Strong problem-solving and analytical skills
    Excellent communication skills
    Result and customer service oriented
    Ability to efficiently manage time, set priorities and complete multiple tasks simultaneously
    Strong team player


    Ensure all new credit card applications are handled timely and on a daily basis
    Perform delinquent accounts reconciliations and management according to the established work procedures
    Answer calls and emails, document and record all incidents/requests raised using a ticketing system
    Timely manage inquiries (internal & external), perform root cause analysis and provide resolution
    Administrate CITI Manager Platform and collaborate with CITI account administrators
    Provide training to newcomers and contribute to the creation and update of training documents
    Continuously seek to enhance knowledge, self-improvement and a better understanding of the tools used
    Identify process or system improvements opportunities and participate in their implementation
    Contribute to developing a Team-Based culture
    Perform other tasks related to Corporate Credit Card activities

    Alte informatii

    Our offer towards work-life balance

    Direct contract with SNC-Lavalin
    Motivational financial package & flexible benefits
    Team activities, team-building events, Fun@Work
    Employees Wellness Program – fresh fruits, chair massage, employee wellness rooms
    Learning and Development programs, Career opportunities
    CSR & Sport activities
    An open and dynamic work environment
    Flexible working schedule organized in shifts

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