Junior SAP Technology Support Engineer (Student) - HEC team

Employer: SAP
Domain:
  • Internship
  • IT Hardware
  • IT Software
  • Job type: internship
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 10.05.2019
    Short company description

    Did you know that SAP customers…?
    …. represent 98% of the top 100 most valued brands in the world?
    … produce more than 79% of the world’s chocolate?
    … produce more than 64% of the world’s ice cream?

    Then why not join the world leader in enterprise applications in terms of software and software-related service revenue and works with world-renowned clients.

    Requirements

    EDUCATION AND KNOWLEDGE/SKILLS AND COMPETENCIES:

    Student of the Bachelor or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
    Certification in SAP BASIS is an advantage
    Knowledge of enterprise-level applications and understanding of Global Delivery model

    Responsibilities

    As a SAP Technology Support Engineer Intern you will:
    Deliver 1st and 2nd level support consulting services
    Be in direct contact with the customer via phone, email or ticketing system
    Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
    Operate SAP technology based system landscapes to achieve ambitious SLA requirements
    Work in alignment with the company procedures to ensure an efficient and quality service
    Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
    Create and implement change request documentation

    Other info

    TECHNICAL SKILLS (advantage)
    Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
    SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
    Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
    Experience in Performance tuning, Technical reviews and Audits
    Knowledge of High Availability/Disaster Recovery Strategy
    Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services


    PERSONAL SKILLS
    Experience in communication with customers and managing expectations
    Strong customer focus and service minded
    Strong communication and networking skills
    Good analytical and solution oriented thinking
    Good team player and ability to work effectively in international and virtual teams
    Continually develop SAP solution core skills and business knowledge based on accumulated experience;
    Able to provide knowledge transfer from certain technology areas
    Proactive in learning and highly self-motivated
    Proficiency in written and spoken English
    German is an advantage