Junior SAP Technology Support Engineer (Student) - HEC team
Did you know that SAP customers…?
…. represent 98% of the top 100 most valued brands in the world?
… produce more than 79% of the world’s chocolate?
… produce more than 64% of the world’s ice cream?
Then why not join the world leader in enterprise applications in terms of software and software-related service revenue and works with world-renowned clients.
EDUCATION AND KNOWLEDGE/SKILLS AND COMPETENCIES:
Student of the Bachelor or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
Certification in SAP BASIS is an advantage
Knowledge of enterprise-level applications and understanding of Global Delivery model
As a SAP Technology Support Engineer Intern you will:
Deliver 1st and 2nd level support consulting services
Be in direct contact with the customer via phone, email or ticketing system
Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
Operate SAP technology based system landscapes to achieve ambitious SLA requirements
Work in alignment with the company procedures to ensure an efficient and quality service
Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
Create and implement change request documentation
TECHNICAL SKILLS (advantage)
Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
Experience in Performance tuning, Technical reviews and Audits
Knowledge of High Availability/Disaster Recovery Strategy
Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services
Experience in communication with customers and managing expectations
Strong customer focus and service minded
Strong communication and networking skills
Good analytical and solution oriented thinking
Good team player and ability to work effectively in international and virtual teams
Continually develop SAP solution core skills and business knowledge based on accumulated experience;
Able to provide knowledge transfer from certain technology areas
Proactive in learning and highly self-motivated
Proficiency in written and spoken English
German is an advantage