ICT Technician with Linux
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We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.
-Bachelor’s degree or technical institute degree/certificate or equivalent work experience
-Relevant certification is preferred
-Knowledge and experience with multiple infrastructure solutions
-Environment monitoring experience using an enterprise management system.
-Preferably experience in an IT service desk environment.
-Follow defined procedures to monitor systems and resolve issues in accordance with defined SLA.
-System surveillance , 1st Level restoration and preventive maintenance;
-Incident lifecycle management and follow up until resolution.
-Support systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
-Provide support for connectivity or related network/communication issues for the user community.
-Monitor installed network and telecom equipment.
-Monitor ticketing queue and respond to service requests or incidents.
-Communicate events to stakeholders, IT teams, and leadership.
-Monitor database and provide appropriate recommendations, when required, or escalate accordingly;
-Monitor system-operating capacity in terms of availablity, bandwidth, disk space, storage, and CPU utilization
-Monitor infrastructure activities and resource utilization
-Escalate when appropriate.
The purpose of this role is the 24/7 monitoring of services and applications in accordance with the agreed service levels.
It ensures the first corrective actions on infrastructure incidents.