ICT DevOps Engineer

Employer: Ericsson
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 10.04.2020
    Short company description

    Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

    So..who is Ericsson today and, how does it support you and the community?
    In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
    Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value


    Technical/Soft Skills

    Education: Bachelor degree;
    Minimum years of experience: min 3 years of experience;
    Good knowledge of Linux, Sql;
    Basic networking knowledge ;
    Knowledge of BMC Remedy Application (it’s a plus);
    Previous experience with ticketing tools (Service Now, Jira);
    Knowledge of ITIL Metodologies (it’s a plus);
    Very good knowledge of English;
    Ability to work in a team and independent, communicative, open to learn new tehnologies and tools ;
    Passionate about discover new trends in the ICT area and to share the knowledge in the team;
    Communicative person, fast learner, open minded;


    Main accountabilities – you will:

    You will maintain the environment at an operative state;
    You can contribute to continuous improvements in the organization;
    You will also provide the technical support handling of internal and external customers;
    Investigate complex issues and provide with cause analysis ;
    Document, plan and implement change request;
    Install and configure BMC Remedy products in test and production environments;
    Create and provide work instruction for first level support team;
    Administrating application like BMC Remedy ITSM Suite, CMDB, BMC Remedy My IT, Case Management, Smart IT, Service Broker;
    Investigate and find solutions together with the 3rd parties vendor teams;
    Maintain the Service Delivery level in the agreed SLAs;
    IT Processes, tools and infrastructure knowledge;

    Other info

    What we offer
    We will value your competences
    You will work in a dynamic company along with the smartest people in the industry
    You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
    You will have access to latest technology and support to showcase your bright ideas
    You will enjoy Ericsson’s ways of working that value the importance of work life balance
    Work from home and flexible work schedule
    Benefits package: including premium healthcare & gym subscriptions
    You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc