ICT DevOps Engineer

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Technical/Soft Skills

Education: Bachelor degree;
Minimum years of experience: min 3 years of experience;
Good knowledge of Linux, Sql;
Basic networking knowledge ;
Knowledge of BMC Remedy Application (it’s a plus);
Previous experience with ticketing tools (Service Now, Jira);
Knowledge of ITIL Metodologies (it’s a plus);
Very good knowledge of English;
Ability to work in a team and independent, communicative, open to learn new tehnologies and tools ;
Passionate about discover new trends in the ICT area and to share the knowledge in the team;
Communicative person, fast learner, open minded;

Main accountabilities – you will:

You will maintain the environment at an operative state;
You can contribute to continuous improvements in the organization;
You will also provide the technical support handling of internal and external customers;
Investigate complex issues and provide with cause analysis ;
Document, plan and implement change request;
Install and configure BMC Remedy products in test and production environments;
Create and provide work instruction for first level support team;
Administrating application like BMC Remedy ITSM Suite, CMDB, BMC Remedy My IT, Case Management, Smart IT, Service Broker;
Investigate and find solutions together with the 3rd parties vendor teams;
Maintain the Service Delivery level in the agreed SLAs;
IT Processes, tools and infrastructure knowledge;

What we offer
We will value your competences
You will work in a dynamic company along with the smartest people in the industry
You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
You will have access to latest technology and support to showcase your bright ideas
You will enjoy Ericsson’s ways of working that value the importance of work life balance
Work from home and flexible work schedule
Benefits package: including premium healthcare & gym subscriptions
You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc