Technical Support Level 1 with German

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Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Cluj Napoca
  • Updated at: 10.05.2019
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - German and English language proficiency
    - Excellent problem solving and communication skills
    - Courteous with strong customer service orientation
    - Passion for technology, strong computer navigation skills and
    - PC Knowledge
    - Ability to work as a team member, as well as independently

    Responsibilities

    - Responsible for providing basic support of technical issues such as resolving username and password problems, installing/uninstalling or upgrading basic software applications
    - Verification of proper hardware and software setup
    - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
    - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
    - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    - Offer additional products and/or services