Technical Support L1

When we asked ourselves what we wanted this company to stand for, the answers was: We can have what we want if we can help other people get what they want.

• Customer oriented;
• Proficiency in English(required);
• Strong written and verbal communication skills (required);
• Experience in using Windows, Android and iOS device (required);
• Strong commitment to providing exceptional customer service;
• Strong problem-solving skills;
• Able to negotiate alternatives, knows when to escalate a problem or when to ask for assistance;
• Ability to manage multiple applications at one time;
• Understand the concepts of browsing, search engines, and other web/mobile based applications;
• Helpdesk and user support experience (nice to have).

• Support our customers as the first point of contact (by phone, chat or e-mail);
• Provide solutions to their technical/billing issues;
• Help new and existing users have a great experience using our product;
• Be the voice of our customers internally: see that the top issues and requests each week are heard by the development/management team;
• Working in a shift from 4 pm to 12 am (Monday to Friday) OR 9 pm - 5 am (M-T, S) Bucharest time

• Fun and professional team;
• Full-time employment;
• Opportunities for growth & development:
• Competitive wages and opportunities for bonus;
• Paid Time Off;
• Non-corporate team environment;
• Activities and teambuildings.