Technical Support L1

Angajator: Fabrika HR
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.10.2019
    Scurta descriere a companiei

    When we asked ourselves what we wanted this company to stand for, the answers was: We can have what we want if we can help other people get what they want.

    Cerinte

    • Customer oriented;
    • Proficiency in English(required);
    • Strong written and verbal communication skills (required);
    • Experience in using Windows, Android and iOS device (required);
    • Strong commitment to providing exceptional customer service;
    • Strong problem-solving skills;
    • Able to negotiate alternatives, knows when to escalate a problem or when to ask for assistance;
    • Ability to manage multiple applications at one time;
    • Understand the concepts of browsing, search engines, and other web/mobile based applications;
    • Helpdesk and user support experience (nice to have).

    Responsabilitati

    • Support our customers as the first point of contact (by phone, chat or e-mail);
    • Provide solutions to their technical/billing issues;
    • Help new and existing users have a great experience using our product;
    • Be the voice of our customers internally: see that the top issues and requests each week are heard by the development/management team;
    • Working in a shift from 4 pm to 12 am (Monday to Friday) OR 9 pm - 5 am (M-T, S) Bucharest time

    Alte informatii

    • Fun and professional team;
    • Full-time employment;
    • Opportunities for growth & development:
    • Competitive wages and opportunities for bonus;
    • Paid Time Off;
    • Non-corporate team environment;
    • Activities and teambuildings.