Collection Agent (French)

Oamenii sunt centrul organizației noastre și tot ceea ce construim este realizat datorită dedicării lor. Astfel, este firesc să avem grijă de ei și să îi sprijinim să ajungă acolo unde le este bine. Comunicarea eficientă și transparentă este baza, știm că nici o relație de încredere nu se ridică și nu se întreține altfel. Oferim resursele necesare învățării, provocăm oamenii să vrea mai mult de la ei și de la jobul lor și le oferim un mediu de lucru sigur și plăcut. Colegii sunt de milioane, echipele la fel, iar taskurile de zi cu zi, deși uneori vin cu provocări, își găsesc rezolvarea mai ușor.

To succeed in this role, you will need to develop a deep knowledge of the Accounts Receivables process, be customer oriented and like problem-solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role. This job requires direct communication with various stakeholders: clients, internal stakeholders (project managers or colleagues from different departments). Therefore, strong communication skills are required.

Even if some prior experience will be considered as a plus, the position is also a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

The Collection Agent is part of the Business Process Management Team of SNC-Lavalin’s Finance Shared Services Centre based in Bucharest.


Requirements

› Proficiency in English and/or French

› Experience in the credit and collections field (would be a plus)

› Excellent communication skills

› Experience in customer service related tasks is a plus

› Knowledge of the Order-to-Cash process is a plus

› Excellent knowledge of Microsoft Office Suite

› Basic knowledge of Oracle or another ERP system is a plus

› University Degree (studies in Economics is plus) or relevant work experience


Capabilities and qualifications

› Strong problem-solving skills

› Excellent communication skills

› Strong team player

› Result and customer service oriented

› Able to efficiently manage time, set priorities and complete multiple tasks simultaneously

› Attention to details paired with good analytical abilities

› Work experience in a shared service environment is a plus

› Accurate execution of collection related tasks, working procedures, and strategy

› Perform client account reconciliations

› Perform root cause analysis, identify issues/gaps and provide resolutions

› Constantly communicate with clients in the portfolio, project teams and other FSSC departments interrelated to Accounts Receivable process

› Identify areas where process/system improvements are needed

› Share knowledge by contributing to the creation/update of team procedures and documentation.

› Perform other tasks related to Resolution & Inquiry activities

Our offer towards work-life balance

› Direct contract with SNC-Lavalin

› Motivational financial package & flexible benefits

› Team and Fun@Work activities

› Employees Wellness Program – fresh fruits, chair massage, employee wellness rooms

› Learning and Development programs, Career opportunities

› CSR & Sport activities

› Open and dynamic work environment

› Flexible working schedule organized in shifts