Sales Order Processing Analyst

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Angajator: Hewlett Packard Enterprise
  • Contabilitate Finante
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 08.07.2019
    Scurta descriere a companiei

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.



    (Knowledge, skills, experience)

    degree level education
    experience in customer interaction
    experience in working with multiple countries/sub- regions at a high level of complexity
    fluency in English
    fluency in supported country’s language– where applicable
    medium/advanced Microsoft Office tools knowledge

    (Behavior, attitude, capabilities)

    Customer oriented
    Team spirit
    Flexibility and adaptability
    Potential to develop strong analytical skills and problem solving
    Communication and influencing skills
    Ability to work and multitask under pressure
    Meet agreed deadlines for action
    Deliver quality outputs
    Able to work independent with limited external help
    Oriented towards continuous improvement
    Ability to prioritize workload, and manage a high volume of work with accuracy



    (Key Results areas)

    The Order Fulfilment Analyst works within a multicultural and fast-moving business environment, supporting HPE’s Customers/Partners and internal stakeholders, within the areas of Open Order Fulfillment. He/she is located in a central team and has a wide variety of responsibilities:

    Backlog accountability

    Manages the Open Order Report to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
    Uses tools (i.e. SAP/S4, OSS/OSV, SFDC, etc) daily and acts accordingly
    Provide backlog analysis and summary report to stakeholders recurrently
    Manages exceptions and special requests in the area of OM&C
    Coordinates customer’s change requests
    Financial & revenue management

    Ensures all orders are invoiced and closed in the systems
    Minimizes field inventory through constant analysis of the justification of each case
    Helps maximizing the revenue on the accounts throughout quarters by collaborating with all involved stakeholders (order PRIO, SNI, invoicing, etc.)
    Communication & E2E coordination

    The Order Fulfilment Analyst is the main point of Care and Supply Chain teams regarding orders in progress.
    Provides consultancy and guidance to Care teams on the Open Order Management cycle and associated processes
    Communicates internally with Care, Supply Chain, Logistics, Contract department, Order Fulfillment India, Revenue Assessment, eCPQ
    Provide proactive status updates via SharePoint, on all orders not meeting SLA
    Ensures all SFDC tickets are acknowledged within 4 hours
    Ensures Care teams are always informed on any operational issues within the account
    Manages the daily interaction with the Order Fulfillment India, finds solutions to queries and issues raised and provides coaching and training as needed
    Escalation ownership

    Owns order priority process and performs changes in SAP/S4
    Ensures that the OM escalation process is properly and efficiently followed at all times
    Provides clear and proactive communication on escalation status to internal stakeholders
    Escalates at appropriate point any operational recurring issues (IT issues, etc.)
    General responsibilities:

    ensures proper backup and handover during vacation and other absence
    contributes to projects on demand
    participates and contributes to various initiatives driven at organization/site level (e.g. ERG such as: CSR, Wellness, Social Committee, etc.)
    Responsibilities regarding Health and Work security

    to know and submit to the health and work security regulations
    to pass the mandatory labor medical check-up and to take part in Health and Security training sessions, whenever called for
    to immediately announce the employer and/or the designated employees about any situation related to the working environment, they have strong reasons to consider a real danger for the health and security of the employees, as well as accidents of their own.
    to inform the manager and/or the employer about the accidents he suffered
    not to unplug, deactivate, modify or randomly stop the machines, and to correctly use these devices
    to work together with the employer and/or the designated employees in order to implement all the measures required by the labor and health protection inspectors
    to provide all the necessary information required by the labor and health protection inspectors
    is complying with the protection instructions against the fires establish by company management