Sales Order Processing Analyst

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

JOB REQUIREMENTS:

(Knowledge, skills, experience)

degree level education
experience in customer interaction
experience in working with multiple countries/sub- regions at a high level of complexity
fluency in English
fluency in supported country’s language– where applicable
medium/advanced Microsoft Office tools knowledge
COMPETENCIES:

(Behavior, attitude, capabilities)

Customer oriented
Team spirit
Flexibility and adaptability
Potential to develop strong analytical skills and problem solving
Communication and influencing skills
Ability to work and multitask under pressure
Meet agreed deadlines for action
Deliver quality outputs
Able to work independent with limited external help
Oriented towards continuous improvement
Ability to prioritize workload, and manage a high volume of work with accuracy

MAIN RESPONSIBILITIES:

(Key Results areas)

The Order Fulfilment Analyst works within a multicultural and fast-moving business environment, supporting HPE’s Customers/Partners and internal stakeholders, within the areas of Open Order Fulfillment. He/she is located in a central team and has a wide variety of responsibilities:

Backlog accountability

Manages the Open Order Report to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
Uses tools (i.e. SAP/S4, OSS/OSV, SFDC, etc) daily and acts accordingly
Provide backlog analysis and summary report to stakeholders recurrently
Manages exceptions and special requests in the area of OM&C
Coordinates customer’s change requests
Financial & revenue management

Ensures all orders are invoiced and closed in the systems
Minimizes field inventory through constant analysis of the justification of each case
Helps maximizing the revenue on the accounts throughout quarters by collaborating with all involved stakeholders (order PRIO, SNI, invoicing, etc.)
Communication & E2E coordination

The Order Fulfilment Analyst is the main point of Care and Supply Chain teams regarding orders in progress.
Provides consultancy and guidance to Care teams on the Open Order Management cycle and associated processes
Communicates internally with Care, Supply Chain, Logistics, Contract department, Order Fulfillment India, Revenue Assessment, eCPQ
Provide proactive status updates via SharePoint, on all orders not meeting SLA
Ensures all SFDC tickets are acknowledged within 4 hours
Ensures Care teams are always informed on any operational issues within the account
Manages the daily interaction with the Order Fulfillment India, finds solutions to queries and issues raised and provides coaching and training as needed
Escalation ownership

Owns order priority process and performs changes in SAP/S4
Ensures that the OM escalation process is properly and efficiently followed at all times
Provides clear and proactive communication on escalation status to internal stakeholders
Escalates at appropriate point any operational recurring issues (IT issues, etc.)
General responsibilities:

ensures proper backup and handover during vacation and other absence
contributes to projects on demand
participates and contributes to various initiatives driven at organization/site level (e.g. ERG such as: CSR, Wellness, Social Committee, etc.)
Responsibilities regarding Health and Work security

to know and submit to the health and work security regulations
to pass the mandatory labor medical check-up and to take part in Health and Security training sessions, whenever called for
to immediately announce the employer and/or the designated employees about any situation related to the working environment, they have strong reasons to consider a real danger for the health and security of the employees, as well as accidents of their own.
to inform the manager and/or the employer about the accidents he suffered
not to unplug, deactivate, modify or randomly stop the machines, and to correctly use these devices
to work together with the employer and/or the designated employees in order to implement all the measures required by the labor and health protection inspectors
to provide all the necessary information required by the labor and health protection inspectors
is complying with the protection instructions against the fires establish by company management