TAC Wireless Engineer with German

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We are looking for a TAC Wireless Engineer with german for our client, a multinational telecommunications equipment and consumer electronics manufacturer.
If you’re looking to join a company where you have the chance to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe, then you are in the right place.
We are growing and so can you!


Requirements:

Familiar with GSM BSS, GSM Core network, LTE;
Advanced German speaking and writing skills;
Knowledge of Wireless Product and Network planning and optimization;
BTS,BSC, eNodeB, installation, operation and maintenance;
Basic knowledge of Core Network(CS&PS);
Basic knowledge of IP network and OSS;
Wireless network Design and planning concepts;
More than 1 year work experience in system Carrier or telecommunication will have priority.

Responsibilities:

Handling customer service requests from all Europe for Huawei Enterprise Wireless products (BTS3900, DBS3900, BSC, MSC, MGW, M2000, LTE and more);
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Performing network upgrades/ updates in accordance with the Change Management process;
Provide detailed information on how to set up, configure or upgrade Wireless products and their features;
Use trouble ticketing system for tracking customer interactions and fault analysis;
Identify customers concerns and critical problems based on customer interaction.

Benefits:
Motivational salary package and annual performance bonus;
Gym discounts;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts.

If you are willing to find out more informations about this oppourtunity, don't hesitate to contact our colleague Bristena by phone at 0730.019.018.