Customer support with German & English
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Vezi toate job-urile Customer support with German & English active pe Hipo.ro
Vezi toate job-urile in Customer support - Client service active pe Hipo.ro
PROFESSIONAL, lider pe piata agentiilor de Resurse Umane din Romania, ofera clientilor sai servicii complete in domeniul resurselor umane: recrutare, testare, selectie si plasare de personal, leasing de personal, assessment & development centers, evaluare de personal, audit organizational si training.
Spoken languages: fluent German and English
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
Monitor the call flow
Monitor the mailbox
Monitor the personal mails
Welcoming kindly the user while on the phone
Complying with the user requests
Identifying the VIP users and adapting the answer based on the detailed instructions
Determining the type of request (evolution, question, incident)
Ask questions in order to understand the root cause of the issue or the reason of a particular demand
If necessary he/she may request the opinion of an expert
Transfer, if necessary, the case to a higher department
Follow up on each request
Respect contractual commitments: SLA
The technicians should co-operate regarding the ongoing training of the team
Shares his/her knowledge with the rest of the team
Contribute to the integration of the newcomers, by offering them the necessary information, answering their questions
Contribute to the capitalization of knowledge by updating knowledge base folders, technical notes or procedures
What we offer:
Meal tickets and gift vouchers
Regina Maria medical package
Massage at the office day
Fruits on the house