Customer support with German & English

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Angajator: Professional
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Timisoara
  • Actualizat la: 03.11.2019
    Scurta descriere a companiei

    PROFESSIONAL, lider pe piata agentiilor de Resurse Umane din Romania, ofera clientilor sai servicii complete in domeniul resurselor umane: recrutare, testare, selectie si plasare de personal, leasing de personal, assessment & development centers, evaluare de personal, audit organizational si training.


    Spoken languages: fluent German and English
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in day shifts


    Monitor the call flow
    Monitor the mailbox
    Monitor the personal mails
    Welcoming kindly the user while on the phone
    Complying with the user requests
    Identifying the VIP users and adapting the answer based on the detailed instructions
    Determining the type of request (evolution, question, incident)
    Ask questions in order to understand the root cause of the issue or the reason of a particular demand
    If necessary he/she may request the opinion of an expert
    Transfer, if necessary, the case to a higher department
    Follow up on each request
    Respect contractual commitments: SLA
    The technicians should co-operate regarding the ongoing training of the team
    Shares his/her knowledge with the rest of the team
    Contribute to the integration of the newcomers, by offering them the necessary information, answering their questions
    Contribute to the capitalization of knowledge by updating knowledge base folders, technical notes or procedures

    Alte informatii

    What we offer:

    Competitive salary

    Performance bonus

    Meal tickets and gift vouchers

    Training opportunities

    Regina Maria medical package

    Copayment 7Card

    Massage at the office day

    Fruits on the house

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