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Customer support with German & English
Acest job nu mai este activ!Vezi toate job-urile Professional active.Vezi toate job-urile Customer support with German & English active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Professional |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 03.11.2019 |
Remote work: | On-site |
Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.
We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.
Spoken languages: fluent German and English
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
Monitor the call flow
Monitor the mailbox
Monitor the personal mails
Welcoming kindly the user while on the phone
Complying with the user requests
Identifying the VIP users and adapting the answer based on the detailed instructions
Determining the type of request (evolution, question, incident)
Ask questions in order to understand the root cause of the issue or the reason of a particular demand
If necessary he/she may request the opinion of an expert
Transfer, if necessary, the case to a higher department
Follow up on each request
Respect contractual commitments: SLA
The technicians should co-operate regarding the ongoing training of the team
Shares his/her knowledge with the rest of the team
Contribute to the integration of the newcomers, by offering them the necessary information, answering their questions
Contribute to the capitalization of knowledge by updating knowledge base folders, technical notes or procedures
What we offer:
Competitive salary
Performance bonus
Meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Copayment 7Card
Massage at the office day
Fruits on the house
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