Online Dealer with English

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Employer: Pragmatic Play
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
  • nationwide
    Updated at: 16.09.2021
    Short company description

    Pragmatic Play is a leading content provider to the iGaming industry. Pragmatic Play offers a multi-product portfolio of innovative, regulated and mobile-focused gaming products.

    Our passion for premium entertainment is unrivalled. We strive to create the most engaging and evocative experience for all our customers across a range of products, including slots, live casino and bingo, all of which are available via a single API.

    Pragmatic Play’s Games Library contains unique in-house content consisting of over 100 proven HTML5 games, available in all currencies, 26 languages and all major certified markets. We release three new video slots every month, with plans in place to further expand this.


    Required skills or abilities:

    We offer full training, previous experience it is not necessary.
    - Fluency in English it is a must
    - Exceptional presenting skills
    - An enthusiastic and positive attitude with an outgoing personality
    - Must be able to maintain high energy levels for the duration of games that require a more animated performance
    - Flexibility of working hours and the ability to commit to a 24/7 service pattern
    - Must be reliable and have good attendance and timekeeping records
    - Attention to details and excellent people skills are essential as this is a customer facing role
    - Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion


    Our Online Dealers are the image of our business and they represent everything we stand for as a Company. You will play a crucial role in our Company’s continue growth and ongoing success and as such you will be responsible for ensuring exceptional standards in presentation, performance and game knowledge. Your overall performance assisted by our unique patented technology will ensure that we’ll stand out as a top service provider in the field.

    Key Duties and Responsibilities:

    - To be “the face” of the Company delivering expert knowledge and superior gaming quality
    - Representing and maintaining the Pragmatic Play Brand by consistently adhering to the Company presentation and grooming policy
    - To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the Company performance expectations
    - The ability to engage players and immerse them in the live dealer experience
    - Maintaining a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Pragmatic Play Brand Guidelines
    - Carrying out all gaming operations in line with the current legislation and to the required Company standards of efficiency, security and customer satisfaction
    - To have an active role in the companies continuous improvement plan to achieve plans for future growth within the company

    Other info

    We are part of Pragmatic Play Limited Group, a leading provider of multi-product content to the international iGaming industry. From slots, scratch cards, bingo, and live casino, operators and players turn to Pragmatic Play for innovation, reliability, and ease of integration. This combination, coupled with our passion for premium entertainment, has put us in the pole position in many of the world’s regulated

    This year we have embarked on a new journey with the opening of Pragmatic Play Live, a video-streamed Live Dealer gaming service and we are now building a team of passionate and self-driven professionals who can lead the way to top performance and customer services excellence for all our partners.