Call Center agent with French

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Employer: EasyDO
Domain:
  • IT Software
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Constanta
  • Pitesti
  • nationwide
    Updated at: 06.06.2019
    Short company description

    EASYDO is a leading Technology Services company with + 50 consultants. The team is managed by senior Partners and senior Experts. We are focusing on 3 main activities: Software Factory & Innovative Business Solutions (in-house & partners’ applications), Cybersecurity, Applications & INFRA services.

    Requirements

    • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
    • Understanding of company products, services, and policies.
    • Proficiency with computers, especially with CRM software, and strong typing skills.
    • Ability to diffuse tense situations.
    • Strong time management and decision-making skills.
    • Adaptability and accountability.
    • Fluency in French.

    Responsibilities

    • Must be knowledgeable about the products or services our company provides and have the ability to explain these in detail
    • Making sales or recommendations for products or services that may better suit client needs.
    • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
    • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
    • Building lasting relationships with clients and other call center team members based on trust and reliability.
    • Utilizing software, databases, scripts, and tools appropriately.
    • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
    • Taking part in training and other learning opportunities to expand knowledge of company and position.
    • Adhering to all company policies and procedures

    Other info

    Professional development in multinational environment, attractive package, medical care, restaurant tickets, housing loans etc.