Collections Officer with German

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Employer: Accenture
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.02.2020
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    •Fluency in German
    • Good understanding of English (B2);
    • 0-2 years of collection experience;
    • Experience with accounting systems, cash applications, customer service, SAP would be a plus;
    • Competent Microsoft Office user: Excel, Word and Power Point;
    • Ability to solve urgent matters and work under pressure;
    • Ability to prioritize and schedule workload;
    • Reliable, active approach striving for process improvement;
    • Responsibility, accuracy;
    • Team player.

    Responsibilities

    •Contact customers via e-mail/phone/fax and initiate collection activities;
    •Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
    •Provide necessary information of credit worthiness to customer service when required;
    •Manage the customer portfolio within the agreed credit terms and credit limits;
    •Meet cash collection targets keep up-to-date;
    •Deliver service in line with agreed controls and procedures.
    •Input notes on payment agreements and follow-up actions;
    •Reinstate accounts when payment is received;
    •Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;
    •Instigate legal proceeding (in-house or external) for accounts that require legal resolution;
    •Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
    •Register invoice disputes;
    •Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions;

    Other info

    We offer:
    - Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subion or medical services for a member of the family, meal vouchers for each working day, interactive library subion;
    - Opportunity to practice German with native speakers;
    - Access to a global network of knowledge and resources;
    - Extensive training through a variety of methods – online, classroom, etc;
    - Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    - An experienced Career Counselor to guide you and check on your progress;
    - Interesting and challenging work for the world’s leading companies – our clients;
    - Professional growth opportunities that recognize individual contributions and performance;
    - A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

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