Services Delivery Manager (GERMAN)

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Employer: Microsoft
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.08.2019
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more and apply.

    Requirements

    This position is a contingent staff position and employed by an external agency in service for Microsoft.

    One Microsoft, One Services!
    Microsoft Services, with over 21,500 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. We are the voice of support services, the trusted advisor of consulting services, and the source of the world’s best enterprise strategies. Simply put, Services helps customers and partners get the most out of their technology investments. For more information, visit www. microsoft.com/Services.

    Our team is geographically distributed; we speak many languages, and we come from a variety of cultural backgrounds. We are currently expanding, and we are looking for an additional team member with a growth mindset, a passion for partner management and obsession to Partner success and customer happiness to support our partner base, primarily in our German speaking DACH countries.

    We are looking for:
    Candidates with a solid business background with relationship management, and customer, or partner, facing experience.

    Essential Skills / Experience include:
    Experience and passion for Partner/ Customer Management
    An understanding of Cloud based solutions
    Ability to influence, and interact with all organizational levels and stakeholders
    Excellent at prioritization, time management, excellent follow-through skills
    Strong team player- and networking skills
    Highly motivated, organized and capable of handling several projects simultaneously
    Self-Starter with a positive “yes can do” attitude
    Making good timely decisions in relatively complex cases, and in situations with uncertainty or pressure
    Strong communication skills written & verbal, excellent presentation skills
    Fluent in German, English and Romanian

    Desirable Skills include:
    Knowledge of Microsoft’s product portfolio, and processes
    Additional language skills, French would be an advantage
    Project, or Product experience
    Worked as an Account Manager

    Responsibilities

    You will be responsible for:
    The Services Account Manager (SAM) is responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners. You will act as the primary point of contact, and perceived as a trusted advisor regarding any services, readiness, or technical needs your Partners may have.

    Job description:
    SAM’s work with Partners to maximize the return on investment from their Advanced Support for Partners (ASfP) agreement. The aim is to continuously help partners sell more, deploy better and escalate less. The SAMs work proactively with the Partners to support them in building their Cloud technical capability, to increase their capacity, by creating a technically enabled, best in class Cloud Business, and successful deployments to reduce escalations. The SAM will, together with the partner, create a targeted Service Delivery Plan aiming at optimizing the partners Cloud Business.
    The role and service delivered is mainly remote, but candidates should expect some traveling days per year.

    Other info

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.