L2/3 Application Support Engineer

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Employer: Yoursoft Alternative
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.06.2019
    Short company description

    Yoursoft Alternative is a fast growing and dynamic company that activates in the IT field from 2009.
    Join our team of IT professionals by applying to the position that we have open.
    You can also apply by sending your resume to the following email address: office@yoursoftalternative.com

    Requirements

    • SQL/ database - basic / intermediate knowledge
    • Linux / Unix - basic / intermediate knowledge
    • Windows Server Administration - basic / intermediate knowledge
    • English language skills: Fluent
    • Good inter-personal skills and ability to work in teams
    • Strong analytic and problem solving skills.

    Responsibilities

    • Administration, maintenance, troubleshooting and incident resolution, if required in cooperation with the Client or 3rd party suppliers
    • Perform Level 2 and 3 support based on troubleshooting instructions for in-scope applications
    • Redirect application incidents that requiring further Level 2 and Level 3 support to client or other applicable 3rd party provider;
    • Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution;
    • Follow internal procedures and processes
    • Advise client regarding software set up and configurations;
    • Perform application deployment related testing (installation, removal, and re-installation) and adjust the installation scripts, procedures and guidelines;
    • Plan, coordinate, and assist the technical implementation of new applications in the Test and
    • Production Environments;
    • Perform Early Life support for new applications as agreed;
    • Perform introduction and deployment of new applications in the Test and Production Environments as agreed;
    • Create, maintain and update product documentation, knowledge base and procedures