IT CUSTOMER SUPPORT, Location: Bucharest

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.000 employees worldwide.

Advanced knowledge of English and French languages;
Basic experience in technical support helpdesks;
Customer service orientation;
Problem determination capabilities;
Advanced analysis and escalation capabilities;
Basics reporting capabilities;
Advanced usage of PC, internet explorer, Outlook, Microsoft Office verbal and written communication skills;
Listening skills;
Problem analysis;
Problem solving;
Initiative;
Adaptability.

Supporting end users in day by day operations with specific applications;
Receives and assess claims according to defined procedures/routines;
Receives and logs all e-mail/web/phone call and ensures proper documentation;
Research of required information using available resources, user guides and match complaints with known errors and problems;
Support in using application functionalities, identification of possible workaround;
Takes in charge critical complaints, provides medium support in using application functionalities, monitors of requests, follow up customer calls where necessary, especially for most critical problems;
Inform coordinators of the existence of new problems and of unmatched or pervasive incidents;
Demonstrates understanding of the customer’s business needs and is able to achieve and maintain high customer satisfaction ratings;
Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses.

Only the eligible candidates will be contacted. Thank you for your interest!