Customer Support

Employer: EveryMatrix
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.05.2019
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    Good written English skills (mandatory);
    • Internet browsing is no mistery to you and know all the shortcuts;
    • You know how to use MS Office;
    • The technical aspects of an activity are fun for you;
    • Previous experience in customer support is a plus;
    • Payment systems and online casino knowledge is a plus;
    • Ability to follow documented procedures, logical thinking;
    • Willingness to continuously learn and improve;
    • Highly organized, focus capacity;
    • Team spirit;
    • Time management skills;
    • Ability to communicate technical problems concisely and professionally;
    • Sports passionate.

    Responsibilities

    • You will be responsible for helping our clients via e-mail and live chat;
    • Check and process bets and settle matches according to our policy;
    • Investigate missing matches / missing results issues;
    • Create activity reports;
    • Add missing matches / tournaments / participants
    • Check and update the information we supply to our clients

    Other info

    Perks and benefits:

    • The base salary is 400 Euro;
    • The work schedule is from 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.
    • Paid taxi for those working until or from 01:00.]
    • Headquarters in the heart of the city, at Unirii Square.
    • Internal & external training.
    • Health and well-being in house programs.
    • Daily catered lunch
    • Private healthcare and dental care discounts.
    • We hold team-building activities and office parties throughout the year.
    • An ever-growing library (online & offline).
    • A fun entertainment corner.
    • Extra vacation days with every year inside the company.
    • Our very own gym.