Customer Support

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Employer: EveryMatrix
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 28.05.2019
    Remote work: On-site
    Short company description

    EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

    Requirements

    Good written English skills (mandatory);
    • Internet browsing is no mistery to you and know all the shortcuts;
    • You know how to use MS Office;
    • The technical aspects of an activity are fun for you;
    • Previous experience in customer support is a plus;
    • Payment systems and online casino knowledge is a plus;
    • Ability to follow documented procedures, logical thinking;
    • Willingness to continuously learn and improve;
    • Highly organized, focus capacity;
    • Team spirit;
    • Time management skills;
    • Ability to communicate technical problems concisely and professionally;
    • Sports passionate.

    Responsibilities

    • You will be responsible for helping our clients via e-mail and live chat;
    • Check and process bets and settle matches according to our policy;
    • Investigate missing matches / missing results issues;
    • Create activity reports;
    • Add missing matches / tournaments / participants
    • Check and update the information we supply to our clients

    Other info

    Perks and benefits:

    • The base salary is 400 Euro;
    • The work schedule is from 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.
    • Paid taxi for those working until or from 01:00.]
    • Headquarters in the heart of the city, at Unirii Square.
    • Internal & external training.
    • Health and well-being in house programs.
    • Daily catered lunch
    • Private healthcare and dental care discounts.
    • We hold team-building activities and office parties throughout the year.
    • An ever-growing library (online & offline).
    • A fun entertainment corner.
    • Extra vacation days with every year inside the company.
    • Our very own gym.

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