Support Escalation Engineer - Skype/Teams

Employer: Microsoft
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 22.05.2019
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more and apply.


    This is an external staff position.  Your employer will be a third-party supplier, in service for Microsoft.

    YOU are an analytical person, passionate about technology. You enjoy taking things apart and building them back together, because understanding and solving technically complex issues is what drives you. You are looking for highly experienced colleagues to help you deepen your technical knowledge. At the same time, you thrive in an international environment by communicating well in English with knowledgeable IT professionals within large corporate customers and by maintaining long-lasting business relationships with them. A second language is a plus.

    Depending on your level of seniority, you already know at least two of the following technologies (and wish to learn the others):

    • Networking (HTTP, DNS, TCP/IP)

    • Telecommunications (SIP Trunk, BRI-PRI, PSTN, PBX)

    • Digital Certificates Management (PKI – Active Directory Certification Services)

    • Database concepts and administration (Microsoft SQL Server or other) • Windows Server concepts and administration (Active Directory, NLB)

    Additionally, you are fluent in English and ideally one of the following languages: German / Italian/ French.

    Ideally, you might also be familiar with:

    • Web Servers (IIS or others)

    • Microsoft Skype for Business Server or Office 365 or Microsoft TEAMS or Microsoft Lync Server but if you are not, we will teach you.


    You will represent Microsoft in front of the customer and our partners and resolve technical issues involving Microsoft products and services.

    Act as a technical focal point in relationships with other companies.

    Exhibit leadership through personal responsibility, accountability and teamwork.

    Occasionally manage critical situations on technical and relationship level.

    Use trace analysis or troubleshooting skills to analyze problems and develop solutions to meet customer needs.

    Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.

    Other info

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.