Technical support assistant with French/Italian and English

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Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Engineering
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.05.2019
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Excellent interpersonal and verbal & written communication skills in french or italian; Degree level technical background achieved through appropriate educational study; Previous experience in a technical support environment;

    Responsibilities

    Resolving customer issues and providing technical support and client counseling;

    Checking product problems; Registering problems reported in SalesForce.Com (SFDC); Providing detailed information to range specialists about clients complaints and problems that are unsolved;

    Escalating problems to team leaders of sales support issues for products;

    Sending feedback about product improvements to sales support, team leaders and project managers;

    Sending feedback related to the most common issues raised by customers to product managers;

    Informing the regional sales support teams of customer training requirements based upon the frequency of incoming calls from certain companies or certain clients;

    Ensuring technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level;

    Utilizing the SFDC article knowledge base to resolve customer issues in a timely manner;

    Working closely with Level 2 agents and Range Specialists to develop product knowledge to achieve independent call handling.