IT Technician

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Employer: VERINT
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.05.2019
    Short company description

    This is your opportunity to work with cutting-edge technologies, a passionate team of people and a company that offers you the opportunity to always be at the forefront of intelligence solutions.
    Your time is now. Join us!

    Requirements

    The IT Technician is responsible for direct End-User technical support and for excellent customer service by phone and frontally.

    Requirements:
    · Proven experience as a help desk technician or other customer support role
    · Tech savvy with working knowledge of Windows and MAC OS
    · Good understanding of computer systems, mobile devices, Network devices and other tech products
    · Proficiency in English
    · Excellent communication skills
    · Customer-oriented and cool-tempered
    · BSc/BA in IT, Computer Science or relevant field
    · Travels Abroad

    Responsibilities


    Responsibilities:
    · Serve as the first point of contact for customers seeking technical assistance over the phone/email/Ticketing system/frontally
    · Perform remote troubleshooting through diagnostic techniques and pertinent questions
    · Record events and problems and their resolution in ticketing system
    · Manage hardware/Software inventory
    · Hands on Network support on site
    · Traveling to remote sites in Europe