IT Technician

This job is no longer active!

View all jobs VERINT active

View all jobs IT Technician active on

View all jobs IT Hardware active on

View all jobs IT Software active on

Employer: VERINT
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 24.05.2019
    Short company description

    This is your opportunity to work with cutting-edge technologies, a passionate team of people and a company that offers you the opportunity to always be at the forefront of intelligence solutions.
    Your time is now. Join us!


    The IT Technician is responsible for direct End-User technical support and for excellent customer service by phone and frontally.

    · Proven experience as a help desk technician or other customer support role
    · Tech savvy with working knowledge of Windows and MAC OS
    · Good understanding of computer systems, mobile devices, Network devices and other tech products
    · Proficiency in English
    · Excellent communication skills
    · Customer-oriented and cool-tempered
    · BSc/BA in IT, Computer Science or relevant field
    · Travels Abroad


    · Serve as the first point of contact for customers seeking technical assistance over the phone/email/Ticketing system/frontally
    · Perform remote troubleshooting through diagnostic techniques and pertinent questions
    · Record events and problems and their resolution in ticketing system
    · Manage hardware/Software inventory
    · Hands on Network support on site
    · Traveling to remote sites in Europe