Master Data Maintenance Agent

Employer: SNC-Lavalin Romania
Domain:
  • Banks - Financial Institutions
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.05.2019

    The Master Data Maintenace Agent is the role where you can fully value your administrative skills as well as your excellent attention to details while working with various stakeholders around the world.

    The MDM Agent receives/handles requests upon resolution, in a timely manner, being part of the Business Process Management Team of SNC-Lavalin’s Financial Shared Services Centre based in Bucharest.

    Responsibilities

    • Receive Business Units/FSSC requests and ensure resolution in a timely manner according to internal SLA
    • Respond to requests, from authorized/approved Business Units representatives to create, modify, or deactivate a customer/vendor record
    • Manage inquiries through Service Desk Express (SDE) and follow up until resolution
    • Contribute to developing a Team-Based culture

    Requirements

    • Excellent oral and written communications skills in English and/or French
    • Excellent attention to details and analytical skills
    • Knowledge of an ERP and the procure to pay flow would be an asset
    • Previous experience in a contact centre would be an asset
    • Efficient time management, prioritization
    • Knowledge of the Microsoft Office Suite
    • Self-motivated and independent
    • Team player
    • Studies and Bachelor in the Economical area would be an asset

    Our offer towards work-life balance

    • Direct contract with SNC-Lavalin
    • Flexible working schedule organized in 2 shifts: 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday *5 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift)
    • Motivational financial package & flexible benefits
    • French language classes
    • Team activities, Fun@Work
    • Employees Wellness Program – fresh fruits, chair massage employee wellness rooms
    • Learning and Development programs, Career opportunities
    • CSR & Sport activities
    • Open and dynamic work environment

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    Please read the Personal Data Processing Policy, SNC-Lavalin Romania >>