Order Management, Revenue Lead

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Angajator: Hewlett Packard Enterprise
  • Contabilitate Finante
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 23.05.2019
    Scurta descriere a companiei

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.


    Job Description:

    The Revenue Analyst Lead works within a multicultural and fast-moving business environment, supporting HPE’s Customers/Partners and internal stakeholders, within the areas of Open Order Fulfillment. He/she is located in a central team and has a wide variety of responsibilities:

    Financial & revenue management

    Accountable for maximizing the revenue on the accounts from an OM standpoint throughout quarters by collaborating with all involved stakeholders and teams (order PRIO, SNI, invoicing, etc.), meaning that:
    Closely monitor all open orders as described above
    Challenging comments, statuses and provided estimated invoice dates and partner with GEO Leads and SC to assess the possibility of pulling this into the quarter
    Oversees, engages and coordinates with Care and rest of OM teams members to ensure actions are taken in a timely and accurate manner for open orders pending invoicing.
    Understands Geo and account specifics, Category Financial targets,
    Demonstrates ability to read and understand financial reports and prioritize activities accordingly
    Contributes to all revenue assessment activities actively, understanding of processes such as prebuild, revenue accelerator, demo buy out. Support and coordinate data collection
    Works to solution any gaps that exist on OM related metrics between operational and financial Geo assessments (eg SNI assumptions).
    Open Order Backlog Audit and Control

    Uses tools (i.e. SAP/S4, OSS/OSV, SFDC, etc) daily and acts accordingly
    Controls and audits orders from the Open Backlog report by filtering on the High view Buckets:
    Automated invoices + Awaiting full shipment + Consolidated invoice: if BB applied, check the reason behind if needed and estimated invoice date
    Complex services: ensure comments are filled in, check if they make sense and audit estimated invoice date
    Contingent of Customer Payment: audit the comments and status
    Customer acceptance: audit the comments and estimated invoice date and highlight the need of the order to be invoiced to the GEO Lead and / or CARE
    Invoice correction: audit and control the actions taken by the Order Fulfillment teams
    No revenue: control the progress on physical claims (actions taken by Order fulfillment together with the Physical claims team) and highlight to the order Fulfillment all warranty order which are not invoiced
    OEM: control the comments and ensure that Order fulfillment is getting the right focus on closing the cases)
    Other: checks the comments and validate the estimated invoice date
    Pending installation: ask Order Fulfillment team to engage with PointNext and get the update on the progress for the installation and on any holds affecting the order to be installed and invoiced
    POD: ensures that Order fulfillment is following up on all orders delivered and not invoiced for which POD is still missing
    Communication & E2E coordination

    Provides consultancy, guidance and information on the E2E process in order to ensure that all actions are taken to fulfill, ship and invoice the orders as per cut-offs .
    Communicates internally with GEO Leads, Care, DM, Supply Chain, Finance, OM, SSP as per the governance model and on ad-hoc basis when needed
    Closely monitors and follows up on prio orders and prio process to ensures targets are met
    Initiates and drives a post-mortem activity after each QEC in order to diagnose what went well and highlight the areas were improvement is needs, identifies the corrective actions and follows up on implementation.


    General responsibilities:

    ensures proper backup and handover during vacation and other absence
    contributes to projects on demand
    participates and contributes to various initiatives driven at organization/site level (e.g. ERG such as: CSR, Wellness, Social Committee, etc.


    (Knowledge, skills, experience)

    Degree level education
    experience in customer interaction
    experience in working with multiple countries/sub- regions at a high level of complexity
    fluency in English
    fluency in supported country’s language– where applicable
    medium/advanced Microsoft Office tools knowledge

    (Behavior, attitude, capabilities)

    SME on E2E process with focus on invoicing and recognition rules
    Team player
    Negotiating skills
    Analytics skills
    Business understanding
    Fluency in English
    Medium/advanced Microsoft Office tools knowledge