Order Management, Revenue Lead
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At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
The Revenue Analyst Lead works within a multicultural and fast-moving business environment, supporting HPE’s Customers/Partners and internal stakeholders, within the areas of Open Order Fulfillment. He/she is located in a central team and has a wide variety of responsibilities:
Financial & revenue management
Accountable for maximizing the revenue on the accounts from an OM standpoint throughout quarters by collaborating with all involved stakeholders and teams (order PRIO, SNI, invoicing, etc.), meaning that:
Closely monitor all open orders as described above
Challenging comments, statuses and provided estimated invoice dates and partner with GEO Leads and SC to assess the possibility of pulling this into the quarter
Oversees, engages and coordinates with Care and rest of OM teams members to ensure actions are taken in a timely and accurate manner for open orders pending invoicing.
Understands Geo and account specifics, Category Financial targets,
Demonstrates ability to read and understand financial reports and prioritize activities accordingly
Contributes to all revenue assessment activities actively, understanding of processes such as prebuild, revenue accelerator, demo buy out. Support and coordinate data collection
Works to solution any gaps that exist on OM related metrics between operational and financial Geo assessments (eg SNI assumptions).
Open Order Backlog Audit and Control
Uses tools (i.e. SAP/S4, OSS/OSV, SFDC, etc) daily and acts accordingly
Controls and audits orders from the Open Backlog report by filtering on the High view Buckets:
Automated invoices + Awaiting full shipment + Consolidated invoice: if BB applied, check the reason behind if needed and estimated invoice date
Complex services: ensure comments are filled in, check if they make sense and audit estimated invoice date
Contingent of Customer Payment: audit the comments and status
Customer acceptance: audit the comments and estimated invoice date and highlight the need of the order to be invoiced to the GEO Lead and / or CARE
Invoice correction: audit and control the actions taken by the Order Fulfillment teams
No revenue: control the progress on physical claims (actions taken by Order fulfillment together with the Physical claims team) and highlight to the order Fulfillment all warranty order which are not invoiced
OEM: control the comments and ensure that Order fulfillment is getting the right focus on closing the cases)
Other: checks the comments and validate the estimated invoice date
Pending installation: ask Order Fulfillment team to engage with PointNext and get the update on the progress for the installation and on any holds affecting the order to be installed and invoiced
POD: ensures that Order fulfillment is following up on all orders delivered and not invoiced for which POD is still missing
Communication & E2E coordination
Provides consultancy, guidance and information on the E2E process in order to ensure that all actions are taken to fulfill, ship and invoice the orders as per cut-offs .
Communicates internally with GEO Leads, Care, DM, Supply Chain, Finance, OM, SSP as per the governance model and on ad-hoc basis when needed
Closely monitors and follows up on prio orders and prio process to ensures targets are met
Initiates and drives a post-mortem activity after each QEC in order to diagnose what went well and highlight the areas were improvement is needs, identifies the corrective actions and follows up on implementation.
ensures proper backup and handover during vacation and other absence
contributes to projects on demand
participates and contributes to various initiatives driven at organization/site level (e.g. ERG such as: CSR, Wellness, Social Committee, etc.
(Knowledge, skills, experience)
Degree level education
experience in customer interaction
experience in working with multiple countries/sub- regions at a high level of complexity
fluency in English
fluency in supported country’s language– where applicable
medium/advanced Microsoft Office tools knowledge
(Behavior, attitude, capabilities)
SME on E2E process with focus on invoicing and recognition rules
Fluency in English
Medium/advanced Microsoft Office tools knowledge