Support Engineer

About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

Mandatory Skills:
• Good understanding of Service Desk processes and Levels of Support (L1, L2, L3...)
• Basic team management and reporting skills
• Excellent communications skills
• Good written and spoken English
Nice-to-Have Skills:
• Ability to gather requirements from different business units and build a process model (IDF0 or other methodology)
• Experience in supporting or implementing EPR systems like Oracle or SAP in multinational companies
• Russian speaker is a plus

Project Description:
Luxoft utilizes Oracle EBS system for financials and logistics area to unify company's processes and simplify reporting. ERP implementation requires complex processes of data relationships and integrity control among multiple systems in IT infrastructure. This position is aimed to take leadership in designing, implementing and maintaining referencing data processes across multiple Luxoft systems.
Responsibilities:
• To accept, register and assign service desk requests (L1 support).
• To keep general Luxoft referencing data
- Customers
- Suppliers
- Contracts
- Inventory Items and groups
- Charts of accounts
- Others
• To create and maintain data keeping processes among Luxoft
• Periodically check for consistency reference data between all Luxoft systems
• Timely react on requests for adding and changing existing data