IBM Internship - Application Support- with German

IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

Role description:

•IT Application 2nd level support;
•Responsible for communication with the business users via e-mail/skype/phone;
•Responsible for incident, problem, change, release, configuration management, technical support;
•Create/update product documentation;
•Provide support in all deployment and administration related activities;
•Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
•Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;

Technical skills :

•Basic programming skills (Java)
•Basic database skills (Oracle)
•Basic IT systems knowledge (Unix/Windows servers, Glassfish, Weblogic, Apache)

Nice to have:

•English: fluent, German: fluent
•Banking business basic knowledge
•Automotive business basic knowledge
•Negotiation skills, diplomatic
•Ability to analyze and synthesize
•Ability to make previsions and objective evaluation
•Decision making and problem solving
•Excellent Communication Skills
•Teamwork skills