Team Leader with french

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

Your Role
• Coordinates the support teams (deliver service support, control service quality, (e.g. back log monitoring, SLA monitoring), coordinates incident management, ensure service continuity, escalation of production incidents;
• Manages the team's Knowledge Management (document base, skills transfers (training), backups management);
• Participates in the continuous improvement process (escalates difficulties and collects feedback from partners, identifies and proposes areas of improvement for support activities and applications, sends requests for improvement or requests for changes); • Implements operational activities for a new application/activity, collects and communicates information about the changes in scope
• Reports and communicates on activities, KPI’s, SLA’s
• Leads the human capital on his/her team;
• Maintains the operational relationship with Group Application Owners, Business Analysts, Development teams and business partners;
• Manages the process of onboarding for new arrivals and the exit interview;
• Manage the admin part (planning and validation of holidays perimeter assurance, working attendance during public hollidays);
• Contributes to the setup of the team's annual objectives, prepares the individual career path, supervises and measures the team's performance;
• Budget management (necessary expression, recurrent monitoring, reporting of alerts).

A little about you:
• At least 3 years experience in people management roles;
• Experience in support functions;
• Experience in support activities;
• Abillity to prioritise and follow-up the tasks;
• Good command of Microsoft Office;
• Open mind person, initiative and autonomy, real interest for continuous improvement and transformation of the daily operations.
• Very good attention to details;
• Able to prioritize work;
• Able to have authority but is tactful with it.