Travel Agent with English

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Angajator: WEBHELP Romania
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 13.06.2019
    Scurta descriere a companiei

    Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
    We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
    Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.


    What do you need to succeed:

    English language (written proficiency)
    Social Media addicted (Facebook, Instagram, LinkedIN, Pinterest)
    Strong analytical skills and ability to interpret the social media environment
    Multi tasking person (able to manage double chat session)


    What you are going to do in Webhelp:

    Your role will be to offer customer service by providing information about travels and bookings.
    You will be responsible for maintaining our client’s presence on social media.
    As a customer service specialist you will use your creativity to help generate brand awareness and promote customer service through the social media networks.

    Alte informatii

    What will you get in return:

    Joining our team is not just a career, it is a personal challenge !
    We offer you flexible schedule, a pleasant working environment located in the city center and an attractive income with monthly benefits.
    We want you to be successful and to ensure you maximize your earnings, you will be fully trained and supported by a company renowned for developing its staff.

    Company description:

    WEBHELP is a French group specialized in customer care management, with 50 000 employees working in 140 contact centers located in 35 countries, among which are Romania, France, Morocco, Belgium, UK, Portugal, Holland, India, Switzerland, Italy, Germany, Poland, Csech Republic, etc. Number 1 in Europe and ranked in Top 7 Best Global BPO and customer experience companies, WEBHELP Group continues to increase its teams, promoting a policy of customer and employee satisfaction.
    WEBHELP counts more than 2000 employees in Romania, working in 4 contact centers located in Bucharest, Galati, Iasi and Ploiesti and some of our biggest clients are : Sephora, Samsung, Vodafone, Orange.