WEB PLATFORMS SUPPORT RESPONSIBLE with FRENCH
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RIAN&Partners is a new, fresh concept in the recruitment and selection process of personnel, personnel training & organizational development.
RIAN&Partners combines, in an intelligent and friendly manner, over 30 years of our partners’ previous experience in the HR management for the industrial environment with passion and determination – patterns engraved to every assigned project.
Integrity and high professional ethics are the core values we believe in, values that have settled their home at RIAN&Partners. Moreover, we believe wholeheartedly in optimism, flexibility and ‘’out of the box’’ solutions. That’s who we are!
•A curious person who keeps up with all the novelties in the digital domain;
•A pleasant, positive and polite person in online communications;
•A proactive and enthusiastic team player.
•Provides support to all request (bugs, incidents, information or access demands) coming from digital managers from all over the countries who encounter difficulties in using the company digital platforms;
•Qualifies the support request and provides solutions;
•Follows up the subject and ensures that the stakeholder receives the answer in the appropriate time and in a useful manner;
•Updates and enriches the library of solution files used by the whole support teams;
•Maintains and updates the procedures describing the support process for platform users;
•Measures the satisfaction level for all the solved request and proposes action plans for improvement.