L3 – Java Application Support Engineer

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

• Good JAVA and Oracle experience: Good to know JDK1.8, Oracle 11C
• Angular JS – nice to have
• SQL/PLSQL development skills
• Previous working experience with JSP, JQuery, Javascript, Maven, SOAP and Rest WS.
• Previous working experience with Oracle
• Previous working experience with the following application servers : Tomcat
• Basic knowledge of security principles
• Previous production support experience, with can do mind-set and attitude and hands-on mentality.
• Ability to analyze business requirements, defects and propose hot fixes.
• Ability to work on tight schedule.
• Ability to work effectively with senior IT and Business stakeholders.
• Exposure to operating across multiple global locations with accommodate various cultures and practices.
• Proficient communication and English language skills (written/verbal)
• Excellent team worker

• Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces).
• Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches).
• Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform. Remediate incidents/outages pertaining to the platform.
• Estimate time required to implement remediation actions.
• Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines.
• Ensures appropriate vendor interaction in a multi-vendor environment.
• Conducts incident and problem management activities
• Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues.
• Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.
• Performs on-call activities