Support Engineer - BOX

Angajator: Bitdefender
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 05.12.2019
    Scurta descriere a companiei

    Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.Since 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on.



    - Experience with MS Office Suites and Microsoft Windows operating systems.
    - Experience with macOS, Android and iOS is also preferred, but not required.
    - Experience with Jira and Confluence.
    - Experience with networks and router.
    - Basic understanding and knowledge of Linux, OpenWRT.
    - Experience with new technology (IoT)
    - Knowledge of PC hardware and peripherals
    - Experience in advanced PC setup, network, repairincluding router, IP cameras, NAS, IoT.
    - Experience with customer contact and strong customer service skills.
    - Experience with working in shifts
    - Strong interpersonal skills and the ability to work well under pressure.
    - Strong written and verbal communication skills, ability to multi-task,) and ability to communicate and express technical issues in technical terminology.


    - Identify, diagnose, and correct problems in a timely manner with minimal supervision.
    - Identify, respond to, and resolve end user and computer problems in a Windows, macOS or Linux environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds.
    - Acquire complete information in order to escalate complex issues to the upper tiers;
    - Install, maintain, analyze, troubleshoot, and repair operating systems and computer peripherals. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices.
    - Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis.
    - Determine users’ technical needs and provide them with appropriate solutions.

    Alte informatii

    You will:

    - Work via phone, email, chat, TeamViewer or Putty to provide complete solutions and service;
    - Perform specific services which include: Software/Hardware upgrades and installation, Troubleshoot software, hardware, network issues & peripherals;
    - Provide thorough documentation of all work;
    - Respond to client inquiries;
    - Help end users understand BOX and its role in protecting their household devices.