Support Engineer - BOX

Angajator: Bitdefender
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 20.05.2019
    Scurta descriere a companiei

    Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.nSince 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on. More information is available at


    The first of its kind, Bitdefender BOX is a revolutionary internet security solution that incorporates hardware, cloud and software designed to protect your smart home and your family.


    • Experience with MS Office Suites and Microsoft Windows operating systems
    • Experience with macOS, Android and iOS is also preferred, but not required
    • Experience with networks and router
    • Experience with new technology (IoT)
    • Knowledge of PC hardware and peripherals
    • Knowledge of malware removal tools / antivirus programs
    • Experience in advanced PC setup, network, repair--including setup, software/hardware installation, data backup, diagnosis and troubleshooting
    • Experience with customer contact and strong customer service skills
    • Strong interpersonal skills and the ability to work well under pressure
    • Strong written and verbal communication skills, ability to multi-task,) and ability to communicate and express technical issues in technical terminology
    Please apply only if you are open for working on Nightshifts.

    If you join us you will receive

    • Medical services, illness and accident insurance;
    • Personal and professional development through trainings;
    • Competitive compensation & benefits package;
    • Bookster account- your access to unlimited knowledge;


    You will be working with our Technical Support Engineers to provide 24/7 support for this new IoT Security Solution:

    • Work remotely via phone, email, chat, TeamViewer or Putty to provide complete solutions and service;
    • Perform specific services which include:
    o Software upgrades and installation
    o PC configuration and optimization
    o Troubleshoot software, hardware, network issues & peripherals
    o Provide thorough documentation of all work
    o Respond to client inquiries
    o Help end users understand software


    • Identify, diagnose, and correct problems in a timely manner with minimal supervision
    • Identify, respond to, and resolve end user and computer problems in a Windows, macOS or Linux environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds
    • Acquire complete information in order to escalate complex issues to the upper tiers
    • Install, maintain, analyze, troubleshoot, and repair operating systems and computer peripherals. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices
    • Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis
    • Determine users’ technical needs and provide them with appropriate solutions